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Example code of tishmalo/escalation-matrix

Informations about the package escalation-matrix

Escalation Matrix Package

A robust error handling and escalation system for Laravel applications. This package captures exceptions, prioritizes them, and sends notifications via Email and SMS (optional). It also features a standalone support ticket system via a Driver pattern.

Features

Installation

You can install the package via composer:

Setup

  1. Publish Configuration:

  2. Run Migrations: The package uses a local database ticket system by default. Run migrations to create the required table:

  3. Configure Escalation Matrix: Edit config/escalation.php to set up your notification contacts, priorities, and channels.

  4. Setup Ticket Authentication (Important!): The /tickets interface is protected and requires authentication. Choose one of the methods below:

Ticket Authentication Setup

Option 1: For Apps WITH Laravel Authentication (Recommended)

If your application has user authentication (Breeze, Jetstream, Sanctum, etc.), configure allowed users:

Or use roles (works with Spatie Permission, Laravel's built-in roles, etc.):

How it works:

Option 2: For Apps WITHOUT Authentication (Password-Based)

If your application doesn't have authentication, set up a password:

This command will:

  1. Prompt you to enter a password (min 8 characters)
  2. Generate a bcrypt hash
  3. Show you what to add to your .env file

Add the generated hash to .env:

How it works:

Disable Authentication (Not Recommended for Production)

To disable authentication (only for local development):

⚠️ Warning: This exposes sensitive error data (stack traces, user info, IPs) to anyone who can access your application.

Custom Support Ticket Driver (Optional)

By default, the package uses LocalTicketDriver which stores tickets in your database. To integrate with an external ticketing system:

  1. Implement the Driver Interface:

  2. Bind Your Custom Driver: In your AppServiceProvider:

Usage

✨ Automatic Exception Capture (Zero Configuration Required)

The package works automatically! Once installed and configured, it will capture and process ALL exceptions without any code changes.

The package automatically registers with Laravel's exception handler using the reportable() method and processes exceptions based on your config/escalation.php settings.

To disable automatic reporting:

Or in config/escalation.php:

Manual Integration (Optional)

If you prefer manual control or disabled auto-reporting, you can manually trigger the escalation:

Using Facade:

Using Service Container:

Viewing and Managing Tickets

Access the ticket management interface at /tickets to:

Updating the Package

When updating the package, if you have previously published the views, republish them to get the latest updates:

License

The MIT License (MIT). Please see License File for more information.

All versions of escalation-matrix with dependencies

PHP Build Version
Package Version
Requires php Version ^8.1|^8.2|^8.3
illuminate/support Version ^10.0|^11.0
illuminate/database Version ^10.0|^11.0
illuminate/mail Version ^10.0|^11.0
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