1. Go to this page and download the library: Download tishmalo/escalation-matrix library. Choose the download type require.
2. Extract the ZIP file and open the index.php.
3. Add this code to the index.php.
<?php
require_once('vendor/autoload.php');
/* Start to develop here. Best regards https://php-download.com/ */
tishmalo / escalation-matrix example snippets
// app/Services/MyTicketDriver.php
use Tishmalo\EscalationMatrix\Contracts\SupportTicketDriver;
class MyTicketDriver implements SupportTicketDriver {
public function createTicket($subject, $description, $priority, $errorData): ?string {
// Your integration logic (e.g., Zendesk, Jira, etc.)
return 'TICKET-123';
}
public function getSystemUser(): ?object {
return null;
}
}