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Example code of hwkdo/intranet-app-tickets

Informations about the package intranet-app-tickets

Intranet App Tickets

Zammad-Integration für das Intranet: Benutzer können ihre Support-Tickets einsehen und beantworten. Agenten arbeiten weiterhin im Zammad-UI.

Installation

Umgebungsvariablen

Optional:

Zammad Webhook einrichten

  1. In Zammad unter Verwalten → Webhooks einen neuen Webhook anlegen.
  2. Endpoint: {APP_URL}/webhooks/zammad
  3. HMAC-Token setzen (gleicher Wert wie WEBHOOK_ZAMMAD_SECRET).
  4. Unter Verwalten → Trigger Webhook-Trigger anlegen, z. B.:
    • Agent-Antworten: Artikel erstellt, Sichtbarkeit = öffentlich, Sender = Agent
    • Statusänderungen: Ticket aktualisiert, z. B. Status = geschlossen (ohne Artikel im Payload)
    • Aktion jeweils: Webhook auslösen

Optional INTRANET_APP_TICKETS_WEBHOOK_NOTIFY_STATES=closed,open setzen, um nur bestimmte Status zu benachrichtigen (Standard: alle).

Webhook-Debugging

Eingegangene Webhooks (gespeichert nach gültiger Signatur) unter:

Zusätzlich in der allgemeinen Admin-Webhook-Übersicht (/admin/webhooks), sofern der Eintrag gespeichert wurde.

Wichtig: Der Webhook-Job läuft über die Queue (QUEUE_CONNECTION=redis). Horizon bzw. Queue-Worker müssen laufen, sonst bleibt der Eintrag in webhook_calls ohne Benutzer-Benachrichtigung.

Ticket-Kategorien einrichten

Nach der Migration die Standard-Kategorien seeden:

Im Admin-Bereich (/apps/tickets/admin → Tab Kategorien) pro Kategorie den Übertragungsweg konfigurieren:

Funktionen

Zammad API-Token (Berechtigungen)

Funktion Zammad-Permission
Tickets erstellen / lesen ticket.agent
Benutzer automatisch anlegen + Rolle zuweisen admin.user
Gruppenrechte der Intranet-Rolle pflegen admin.role

Voraussetzung für Auto-Provisioning: Im Admin-Tab Zammad-Benutzer muss eine Intranet-Benutzer-Rolle konfiguriert sein (inkl. Gruppenrechte für die Ticket-Kategorien).

Berechtigungen

Tests

Alle Tests liegen im Package unter tests/ und werden über die Hauptanwendung ausgeführt:

Einzelne Suite:

All versions of intranet-app-tickets with dependencies

PHP Build Version
Package Version
Requires php Version ^8.3
spatie/laravel-package-tools Version ^1.16
illuminate/contracts Version ^12.0||^13.0
illuminate/database Version ^12.0||^13.0
illuminate/support Version ^12.0||^13.0
hwkdo/bue-laravel Version dev-main || ^0
hwkdo/intranet-app-base Version dev-main || ^1.0
hwkdo/intranet-app-teams-bot Version dev-main || ^0
livewire/volt Version ^1.6.7
spatie/laravel-permission Version ^8.0
spatie/laravel-webhook-client Version ^3.4
zammad/zammad-api-client-php Version ^2.3
Composer command for our command line client (download client) This client runs in each environment. You don't need a specific PHP version etc. The first 20 API calls are free. Standard composer command

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