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Example code of codebar-ag/laravel-zendesk

Informations about the package laravel-zendesk

Latest Version on Packagist Total Downloads run-tests PHPStan

This package was developed to give you a quick start to creating tickets via the Zendesk API.

💡 What is Zendesk?

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portals, knowledge base and online communities.

🛠 Requirements

Package PHP Laravel Zendesk
>v1.0 >8.2 > Laravel 10.0 ✅

Authentication

The currently supported authentication methods are:

Method Supported
Basic Auth ✅
API token ✅
OAuth access token ❌

⚙️ Installation

You can install the package via composer:

Optionally, you can publish the config file with:

You can add the following env variables to your .env file:

Note: We handle base64 encoding for you so you don't have to encode your credentials.

You can retrieve your API token from your Zendesk Dashboard

Usage

To use the package, you need to create a ZendeskConnector instance.

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Requests

The following requests are currently supported:

Request Supported
List Tickets ✅
Count Tickets ✅
Show Ticket ✅
Create Ticket ✅
Create Attachment ✅

Responses

The following responses are currently supported for retrieving the response body:

Response Methods Description Supported
body Returns the HTTP body as a string ✅
json Retrieves a JSON response body and json_decodes it into an array. ✅
object Retrieves a JSON response body and json_decodes it into an object. ✅
collect Retrieves a JSON response body and json_decodes it into a Laravel collection. Requires illuminate/collections to be installed. ✅
dto Converts the response into a data-transfer object. You must define your DTO first ✅

See https://docs.saloon.dev/the-basics/responses for more information.

Enums

We provide enums for the following values:

Enum Values
TicketPriority 'urgent', 'high', 'normal', 'low'
TicketType 'incident', 'problem', 'question', 'task'
MalwareScanResult 'malware_found', 'malware_not_found', 'failed_to_scan', 'not_scanned'

Note: When using the dto method on a response, the enum values will be converted to their respective enum class.

DTOs

We provide DTOs for the following:

DTO
AttachmentDTO
ThumbnailDTO
UploadDTO
CommentDTO
AllTicketsDTO
CountTicketsDTO
SingleTicketDTO

Note: This is the prefered method of interfacing with Requests and Responses however you can still use the json, object and collect methods. and pass arrays to the requests.

Examples

Create a ticket

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List all tickets

`

Count all tickets

`

Show a ticket

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Upload an attachment

🚧 Testing

Copy your own phpunit.xml-file.

Run the tests:

📝 Changelog

Please see CHANGELOG for recent changes.

✏️ Contributing

Please see CONTRIBUTING for details.

Code Style

🧑‍💻 Security Vulnerabilities

Please review our security policy on reporting security vulnerabilities.

🙏 Credits

🎭 License

The MIT License (MIT). Please have a look at License File for more information.

All versions of laravel-zendesk with dependencies

PHP Build Version
Package Version
Requires php Version ^8.2
guzzlehttp/guzzle Version ^7.8
illuminate/contracts Version ^10.0
laravel/framework Version ^10.28
orchestra/testbench Version ^8.13
saloonphp/cache-plugin Version ^3.0
saloonphp/laravel-plugin Version ^3.0
saloonphp/saloon Version ^3.0
spatie/laravel-data Version ^3.9
spatie/laravel-package-tools Version ^1.16
Composer command for our command line client (download client) This client runs in each environment. You don't need a specific PHP version etc. The first 20 API calls are free. Standard composer command

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