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Informations about the package ticketit
Ticketit Package Documentation
A Laravel support ticket package with dual authentication support for staff members (Users) and customers. This package enables efficient ticket management between customers and staff.
Features
- Dual authentication system (Staff/Customers)
- Ticket management with priority levels
- Status tracking and management
- Role-based access control (Admin/Agent/Customer)
- Comment system
- Customizable views and routes
Requirements
- PHP 7.1.3+
- Laravel 5.8+
- MySQL/MariaDB
Installation
-
Add the package to your composer.json:
-
Install via Composer:
-
Register ServiceProvider in
config/app.php: - Publish package assets:
Configuration
Models Setup
Add to your User model:
Add to your Customer model:
Routes
The package provides these route groups:
Database Schema
The package creates these tables:
- ticketit (tickets)
- ticketit_comments (comments)
- ticketit_categories (categories)
- ticketit_priorities (priorities)
- ticketit_statuses (statuses)
- ticketit_settings (settings)
Usage
Creating Tickets (Customers)
Managing Tickets (Staff)
License
The MIT License (MIT). See License File.
All versions of ticketit with dependencies
PHP Build Version
Package Version
Requires
php Version
^7.1.3
laravel/framework Version 5.8.*
laravelcollective/html Version 5.8.*
illuminate/support Version 5.8.*
yajra/laravel-datatables-oracle Version ^9.4
jenssegers/date Version ^3.0
mews/purifier Version ^2.0
doctrine/dbal Version ^2.10
laravel/framework Version 5.8.*
laravelcollective/html Version 5.8.*
illuminate/support Version 5.8.*
yajra/laravel-datatables-oracle Version ^9.4
jenssegers/date Version ^3.0
mews/purifier Version ^2.0
doctrine/dbal Version ^2.10
The package ticket/ticketit contains the following files
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