PHP code example of ticket / ticketit

    
        
<?php
require_once('vendor/autoload.php');

/* Start to develop here. Best regards https://php-download.com/ */

    

ticket / ticketit example snippets

'providers' => [
    Ticket\Ticketit\TicketitServiceProvider::class,
],

use Ticket\Ticketit\Traits\HasTickets;

class User extends Authenticatable
{
    use HasTickets;

    protected $fillable = [
        'name', 'email', 'password', 'ticketit_admin', 'ticketit_agent'
    ];

    protected $casts = [
        'ticketit_admin' => 'boolean',
        'ticketit_agent' => 'boolean'
    ];
}

use Ticket\Ticketit\Traits\HasTickets;

class Customer extends Authenticatable
{
    use HasTickets;

    protected $guard = 'customer';

    protected $fillable = [
        'name', 'email', 'password', 'username'
    ];
}

// Customer Routes
   Route::group([
        'middleware' => ['web', 'auth:customer'],
        'prefix' => 'customer/tickets',
        'as' => 'customer.tickets.',
        'namespace' => 'Ticket\Ticketit\Controllers'
    ], function () {
        // Basic Ticket Operations
        Route::get('/', 'TicketsController@index')->name('index');
        Route::get('/create', 'TicketsController@create')->name('create');
        Route::post('/', 'TicketsController@store')->name('store');
        Route::get('/{id}', 'TicketsController@customerShow')->name('show')
            ->middleware('Ticket\Ticketit\Middleware\ResAccessMiddleware');
        Route::post('/{ticket}/comments', 'CommentsController@store')->name('comments.store');
        Route::post('/{id}/reply', 'TicketsController@customerReply')
            ->name('reply');
    });

// Staff Routes
  Route::group([
        'middleware' => ['web', 'auth:web'],
        'prefix' => 'staff/tickets',
        'as' => 'staff.tickets.',
        'namespace' => 'Ticket\Ticketit\Controllers'
    ], function () use ($main_route) {
        // Basic Staff Routes
        Route::middleware('Ticket\Ticketit\Middleware\StaffAuthMiddleware')->group(function() {
            Route::get('/', 'TicketsController@staffIndex')->name('index');
            Route::get('/dashboard', 'DashboardController@staffDashboard')->name('dashboard');
            Route::get('/{id}', 'TicketsController@staffShow')->name('show');
            Route::post('/{ticket}/comments', 'CommentsController@store')->name('comments.store');


     } });

     // Admin only routes
    Route::middleware('Ticket\Ticketit\Middleware\AdminAuthMiddleware')->group(function() {
            Route::post('/{id}/assign', 'TicketsController@assignTicket')->name('admin.assign');
           
        });


     //Agent routes

    Route::middleware([
            'Ticket\Ticketit\Middleware\AgentAuthMiddleware',
            'Ticket\Ticketit\Middleware\ResAccessMiddleware'
        ])->group(function() {
            // Ticket Management
            Route::get('/{id}/view', 'TicketsController@agentShow')->name('agent.show');
            Route::post('/{id}/status', 'TicketsController@updateStatus')->name('status.update');
            });

$ticket = new Ticket();
$ticket->subject = 'Issue Subject';
$ticket->content = 'Issue Description';
$ticket->category_id = 1;
$ticket->priority_id = 1;
$ticket->customer_id = auth()->guard('customer')->id();
$ticket->save();

// Get tickets assigned to agent
$tickets = Ticket::where('agent_id', auth()->id())->get();

// Update ticket status
$ticket->status_id = $newStatusId;
$ticket->save();

// Add comment
$comment = new Comment();
$comment->content = 'Response content';
$comment->ticket_id = $ticket->id;
$comment->user_id = auth()->id();
$comment->save();