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Example code of saasplayground/support-tickets

Informations about the package support-tickets

API first Support Tickets for Laravel App

Latest Version on Packagist Total Downloads GitHub Actions

Support Tickets package with API first approach. It provides a simple and easy API to add support tickets to your Laravel app. Supports Laravel 8 and above.

Installation

You can install the package via composer:

Then publish config file:

Finally run the migrate command:

Usage

User Setup and API

To enable users to open tickets, add InteractsWithTickets trait to your User model.

InteractsWithTickets Methods

openTicket Method: Ticket

Returns an instance of Ticket model.

Expects the following parameters:

postMessageOnTicket Method: Ticket

Returns an instance of Ticket model.

Expects following parameters:

Tickets Setup and API

By default the Ticket model does not need any setup, but if you are extending it, be sure to update the corresponding value under models in config file.

Ticket Model Methods

syncCategories: void

Expects the following parameters:

addCategories: void

Expects the following parameters:

detachCategories: void

Expects the following parameters:

categories: Collection

Returns a collection of or query builder instance of Category model.

syncLabels: void

Expects the following parameters:

addLabels: void

Expects the following parameters:

detachLabels: void

Expects the following parameters:

labels: Collection

Returns a collection of or query builder instance of Label model.

addMessage: false or Message

Returns false if user cannot be resolved or message cannot be created, else an instance of Message Model

Expects the following parameters:

detachMessages: void

Expects the following parameters:

Deletes all messages when no value passed.

messages: Collection

Returns a collection of or query builder instance of Message model.

postMessageAsAgent: false or Message

Returns false if user cannot be resolved or message cannot be created, else an instance of Message Model

Expects the following parameters:

assignAgent: false or Ticket

Returns false if user cannot be resolved, else an instance of Ticket model to chain more operations.

Expects the following parameters:

Configuration

See the published support-tickets config file for available options.

Note: When modifying the config file, ensure the users, tables and models values are always set.

Most of the default setup is set to match the basic Laravel app structure, hence there is no need to modify the config file heavily.

Testing

Changelog

Please see CHANGELOG for more information what has changed recently.

Contributing

Please see CONTRIBUTING for details.

Security

If you discover any security related issues, please email [email protected] instead of using the issue tracker.

Credits

License

The GNU GPLv3. Please see License File for more information.

All versions of support-tickets with dependencies

PHP Build Version
Package Version
Requires php Version ^7.4|^8.0
cviebrock/eloquent-sluggable Version ^9.0|^10.0
kalnoy/nestedset Version ^6.0
illuminate/database Version >=8.0
illuminate/events Version >=8.0
illuminate/http Version >=8.0
illuminate/support Version >=8.0
miracuthbert/laravel-eloquent-filters Version ^1.3
spatie/laravel-medialibrary Version >=8.0
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