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Package tickets
Short Description Laravel Ticket System, to help you manage your tickets eaisly
License MIT
Homepage https://github.com/CreateLumina/tickets
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Informations about the package tickets
⚠️ All credits go to Coderflex ⚠️
This is a custom version for Lumina products. All credits goes to coderflexx/laravel-ticket
- ⚠️ All credits go to Coderflex ⚠️
- Introduction
- Installation
- Configuration
- Preparing your model
- Usage
- Ticket Table Structure
- Message Table Structure
- Category Table Structure
- API Methods
- Ticket API Methods
- Ticket Relationship API Methods
- Ticket Scopes
- Handling File Upload
- Testing
- Changelog
- Contributing
- Security Vulnerabilities
- Credits
- License
Introduction
Laravel Ticket package, is a Backend API to handle your ticket system, with an easy way.
Installation
You can install the package via composer:
Configuration
You can publish and run the migrations with:
Before Running the migration, you may publish the config file, and make sure the current tables does not make a conflict with your existing application, and once you are happy with the migration table, you can run
Preparing your model
Add HasTickets trait into your User model, along with CanUseTickets interface
Usage
The Basic Usage of this package, is to create a ticket, then associate the categories to it.
You can associate as many as categories into a single ticket.
Here is an example
Ticket Table Structure
| Column Name | Type | Default |
|---|---|---|
| ID | integer |
NOT NULL |
| UUID | string |
NOT NULL |
| user_id | integer |
NOT NULL |
| title | string |
NOT NULL |
| message | string |
NOT NULL |
| status | string |
open |
| created_at | timestamp |
NULL |
| updated_at | timestamp |
NULL |
Message Table Structure
| Column Name | Type | Default |
|---|---|---|
| ID | integer |
NOT NULL |
| user_id | integer |
NOT NULL |
| ticket_id | integer |
NOT NULL |
| message | string |
NOT NULL |
| created_at | timestamp |
NULL |
| updated_at | timestamp |
NULL |
Category Table Structure
| Column Name | Type | Default |
|---|---|---|
| ID | integer |
NOT NULL |
| name | string |
NULL |
| created_at | timestamp |
NULL |
| updated_at | timestamp |
NULL |
API Methods
Ticket API Methods
The ticket model came with handy methods to use, to make your building process easy and fast, and here is the list of the available API:
| Method | Arguments | Description | Example |
|---|---|---|---|
close |
void |
close the ticket | $ticket->close() |
open |
void |
open a closed ticket | $ticket->open() |
isOpen |
void |
check if the ticket open | $ticket->isOpen() |
isClosed |
void |
check if the ticket closed | $ticket->isClosed() |
Ticket Relationship API Methods
The ticket model has also a list of methods for interacting with another related models
| Method | Arguments | Description | Example |
|---|---|---|---|
attachCategories |
mixed ID, array attributes, bool touch |
associate categories into an existing ticket | $ticket->attachCategories([1,2,3,4]) |
syncCategories |
Model/array IDs, bool detouching |
associate categories into an existing ticket | $ticket->syncCategories([1,2,3,4]) |
message |
string message |
add new message on an existing ticket | $ticket->message('A message in a ticket') |
The
attachCategoriesandsyncCategoriesmethods, is an alternative forattachandsynclaravel methods, and if you want to learn more, please take a look at this link
The commentAsUser accepts a user as a first argument, if it's null, the authenticated user will be user as default.
Ticket Scopes
The ticket model has also a list of scopes to begin filter with.
| Method | Arguments | Description | Example |
|---|---|---|---|
opened |
void |
get the opened tickets | Ticket::opened()->get() |
closed |
void |
get the closed tickets | Ticket::closed()->get() |
Handling File Upload
This package doesn't come with file upload feature (yet) Instead you can use laravel-medialibrary by Spatie, to handle file functionality.
The steps are pretty straight forward, all what you need to do is the following.
Extends the Ticket model, by creating a new model file in your application by
Then extend the base Ticket Model, then use InteractWithMedia trait by spatie package, and the interface HasMedia:
The rest of the implementation, head to the docs of spatie package to know more.
Testing
Changelog
Please see CHANGELOG for more information on what has changed recently.
Contributing
Please see CONTRIBUTING for details.
Security Vulnerabilities
Please review our security policy on how to report security vulnerabilities.
Credits
- ousid
- All Contributors
License
The MIT License (MIT). Please see License File for more information.
All versions of tickets with dependencies
spatie/laravel-package-tools Version ^1.13.0
illuminate/contracts Version ^9.0|^10.0|^11.0