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Informations about the package laravel-ticket-chat
Laravel Ticket Chat
A powerful ticketing and messaging system for Laravel applications.
Features
- Ticket System – Support ticket management with status, priority, departments
- Direct Messages – One-on-one conversations
- Group Chat – Multi-user conversations
- Channels – Broadcast-style channels
- Departments – Organize tickets by department with agents
- Attachments – File upload support
- Real-time – Broadcasting (Reverb/Pusher) support
- SLA – Service level agreements (optional)
- CSAT – Customer satisfaction ratings
- Tags – Label and organize tickets
- Canned Responses – Pre-defined reply templates
- Internal Notes – Private agent notes
Requirements
- PHP 8.2+
- Laravel 10.x or 11.x
Installation
Run the install command:
Or manually:
Configuration
Add the traits to your User model:
Usage
Create a ticket
Multi-branch support (v2)
When features.multi_branch is enabled, you can scope tickets and conversations by branch:
- Creating: Pass
branch_idin the ticket data array, or as the last argument toChat::directTo(),Chat::createGroup(), andChat::createChannel(). - Listing: Use the optional
$branchIdparameter onTicket::forUser(),Ticket::forAgent(),Ticket::forDepartment(),Ticket::findByTicketNumber(),Chat::getConversationsForUser(), andChat::getChannelsForUser(). - Unread count:
Ticket::unreadCount($userId, null, $branchId)andChat::unreadCount($userId, null, $branchId)restrict the count to conversations in that branch.
If branch_id / $branchId is omitted, behaviour is unchanged (all data).
Default branch: When general.default_branch_id is set (e.g. via TICKET_CHAT_DEFAULT_BRANCH_ID), all creates and reads use that branch automatically when no branch is passed. Set it in config/ticket-chat.php or your .env to always scope to one branch without passing $branchId everywhere.
Reply to a ticket
Direct message
Send message
Artisan Commands
php artisan ticket-chat:install– Install the packagephp artisan ticket-chat:auto-close– Auto-close inactive ticketsphp artisan ticket-chat:cleanup-attachments– Clean old/orphaned attachmentsphp artisan ticket-chat:sla-warnings– Send SLA breach warnings
Documentation
مستندات کامل استفاده (فارسی) در فایل docs/USAGE.md قرار دارد و شامل موارد زیر است:
- نصب و راهاندازی
- پیکربندی کامل
- سیستم تیکت (ایجاد، پاسخ، وضعیت، اولویت، تخصیص، انتقال)
- سیستم چت (دایرکت، گروه، کانال)
- دپارتمانها و اپراتورها
- پیوستها و فایلها
- تگ و برچسب
- پاسخهای آماده (Canned Responses)
- رضایتسنجی (CSAT)
- SLA و زمان پاسخگویی
- آمار و گزارشات
- جستجو و فیلتر
- Real-time و Broadcasting
- نوتیفیکیشنها
- دستورات Artisan
- مثالهای کاربردی (API Controller مشتری، API Controller اپراتور، Livewire)
- بهترین شیوهها
- خلاصه متدها و کلاسها
License
MIT
All versions of laravel-ticket-chat with dependencies
PHP Build Version
Package Version
Requires
php Version
^8.2
illuminate/support Version ^10.0|^11.0|^12.0
illuminate/database Version ^10.0|^11.0|^12.0
illuminate/broadcasting Version ^10.0|^11.0|^12.0
illuminate/notifications Version ^10.0|^11.0|^12.0
illuminate/support Version ^10.0|^11.0|^12.0
illuminate/database Version ^10.0|^11.0|^12.0
illuminate/broadcasting Version ^10.0|^11.0|^12.0
illuminate/notifications Version ^10.0|^11.0|^12.0
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