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Example code of jeffersongoncalves/filament-service-desk

Informations about the package filament-service-desk

![Filament Service Desk](https://raw.githubusercontent.com/jeffersongoncalves/filament-service-desk/3.x/art/jeffersongoncalves-filament-service-desk.png)

Filament Service Desk

Latest Version on Packagist Total Downloads

A Filament plugin for jeffersongoncalves/laravel-service-desk that provides Admin, Agent, and User panels for complete service desk management.

Compatibility

Version Filament PHP Laravel Tailwind
1.x ^3.0 ^8.1 ^10.0 3.x
2.x ^4.0 ^8.2 ^11.0 4.x
3.x ^5.0 ^8.2 ^11.28 4.x

Installation

You can install the package via composer:

Publish the configuration (optional):

Usage

Admin Panel

Full management capabilities: departments, categories, tags, tickets, SLA, email channels, knowledge base, and service catalog.

Resources: Department, Category, Tag, Canned Response, Ticket (with comments, attachments, history, watchers), SLA Policy (with targets, escalation rules), Business Hours Schedule (with time slots, holidays), Email Channel, KB Article (with versions, feedback), KB Category, Service (with form fields), Service Category.

Widgets: Service Desk Overview, SLA Compliance Chart, Tickets by Department Chart.

Agent Panel

Ticket handling and response for support agents.

Resources: Ticket (scoped to assigned), Canned Responses (read-only).

Pages: Ticket Queue (claim unassigned tickets), Agent Dashboard.

Widgets: Agent Ticket Stats, SLA Breach Table.

User Panel

Self-service portal for end users.

Resources: Ticket (create/view own), Service Request (wizard with dynamic form).

Pages: Knowledge Base (search, browse, feedback).

Widgets: My Tickets Overview.

Feature Toggles

Each plugin supports fluent feature toggles:

Method Default Description
knowledgeBase(bool) true KB articles and categories
sla(bool) true SLA policies, targets, escalation
emailChannels(bool) true Email channel management
serviceCatalog(bool) true Service catalog and requests

Features can also be toggled globally in config/filament-service-desk.php.

Customizing Widgets

Each panel's dashboard widgets can be customized via the configuration file. Widgets are now scoped under each panel key (admin, agent, user):

To disable all widgets for a panel, set its widgets key to an empty array:

Upgrade from 3.0.x

Breaking changes introduced in 3.2.0:

Update your panel providers:

If you previously published the config, republish it with --force:

Attachments Configuration

Configure file upload settings for ticket attachments in the configuration file:

Option Default Description
allowed_extensions Common file types File extensions resolved to MIME types via Symfony MimeTypes
max_file_size 10240 (10MB) Maximum file size in kilobytes
disk local Filesystem disk for storing attachments

Localization

Translations are provided for:

Publish translations to customize:

Testing

Changelog

Please see CHANGELOG for more information on what has changed recently.

Contributing

Please see CONTRIBUTING for details.

License

The MIT License (MIT). Please see License File for more information.

All versions of filament-service-desk with dependencies

PHP Build Version
Package Version
Requires php Version ^8.2
filament/filament Version ^5.3
jeffersongoncalves/laravel-service-desk Version ^1.0
spatie/laravel-package-tools Version ^1.14.0
Composer command for our command line client (download client) This client runs in each environment. You don't need a specific PHP version etc. The first 20 API calls are free. Standard composer command

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