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ICTCore - A Unified Communications Framework for CTI

Documentation: ictcore.readthedocs.io

ICTCore core is open source unified communications framework for developers and integrators to rapidly develop ICT based applications using their existing development skills. By using ICTCore, developer can create communication based applications such as Auto attendant, Fax to Email, Click to Call etc.. they can program custom business logic that can control incoming and outgoing communication instances.

ICTCore having primary focus on integrated and automated communications. ICTCore goal is to be a common server-side software / back-end for CTI (computer telephony integration) related projects. Further as a framework it can be extended to develop new communication solution and services using user's existing development skills and infrastructure.

ICTCore is a PHP and Linux based service application which support multiple gateway interfaces like Freeswitch, Kannel and Sendmail further it offers inbound and outbound transmissions for voice, fax, sms and email. However main feature of ICTCore is its unified way of integration which allow different kind of services to interact with each other, for example a message can trigger a call or an inbound fax can be forwarded over email.

Following are few projects developed over ICTCore communications framework

• ICTFax open source fax server software.
• ICTDialer open source auto dialer software.
• ICTCRM open source CRM with unified communications.

Features

Truly unified communications framework

ICTCore allow developers to use multiple communication methods / services like Call, FAX, Messaging or Email, plus it also allow them to integrate these services with each other, like SMS notification after each call or email to fax.

• ICTCore cover all major communication methods
• Allow integration between different kind of communication methods
• Uses unified terminology and share-able resources for all its services

Scenario based automation

ICTCore have builtin support for few most commonly used scenarios, However ICTCore architecture allow developers to easily implement their own custom scenarios and requirements.

• Flexible programs and logic to allow custom scenario
• Uses one program per scenario approach
• Various builtin programs for common scenarios
• Complete activity and result log for reporting purpose
• APIs and developer guide to build new program for custom scenarios

Easy to extend

ICTCore is build for developers, ICTCore allows developers to

• Introduce new program and scenarios or modify the existing one
• Add support for new software switch, pbx and gateways
• Develop completely new communication methods

Ready to use

• REST APIs
• Third party termination / origination support
• RPM based installation

What it looks like

ICTCore is a back end. It answers on a REST API and ships no dashboard, so there is nothing here to log into and nothing to screenshot.

The interface belongs to whatever you build on top. ICTFax and ICTDialer are the two we maintain, and both put the same ICTCore engine behind a web dashboard:

Every counter on that page is an ICTCore transmission, and the job list underneath is the same data the API returns:

Pull ictinnovations/ictfax or ictinnovations/ictdialer if you want a finished product rather than a framework.

Install

Docker

docker/Dockerfile builds a container with Apache, PHP, FreeSWITCH and MariaDB already wired together, so there is nothing else to install.

First boot takes about two minutes while the database is created and the schema loads. After that the API answers on http://localhost:8080/api/. Publish the RTP range as shown or your calls will connect with no audio.

If you want a finished product rather than the bare API, the ictfax and ictdialer images build this same stack and add a dashboard, and both are published ready to pull.

To point the container at your own database server see docker/README.md.

From packages

Currently ICTCore binaries are available for CentOs 7, 8 and RockyLinux 8, To install ICTCore you need a freshly installed server and then you can follow the instructions mentioned in following. If you are looking for source code you can find it at github ICTCore: Open Source Unified Communications Framework

1. First of all we need to install ict and epel repositories

CentOs 7 Installation Guide

2. Install ICTCore

3. Create a new database and database user for ictcore

4. Initiate / populate newly created database using scripts from /usr/ictcore/db/*

5. Update /etc/ictcore.conf and /etc/odbc.ini for database access

6. Restart HTTP / Apache server

CentOs 8 / RockyLinux 8 Installation Guide

Disable the current PHP version and enable required PHP from remi repo

Install the Okey repository for FreeSWITCH from this link

Install ICTCore packages

• Install FastCGI Process Manager

Configure the document root in apache configuration file /etc/httpd/conf/httpd.conf

Update /etc/httpd/conf.modules.d/00-mpm.conf like following

Change PHP_ADMIN_VALUE open_basedir line into from /etc/httpd/conf.d/ictcore.conf file

Install Imagic

Install mcrypt

Disable selinux and restart the services

Setup the ICTCore database

Open the file /etc/ictcore.conf and find out the [db] section and replace user, password and database name in the following lines:

Configure EMAIL TO FAX / FAX TO EMAIL SERVICE (OPTIONAL)"

to apply email related changes

Configure the email-2-fax services

Restart sendmail service so changes can take affect

In case if document not uploading then install "libtiff-tools" package

Getting started

Following is an example about sending fax by using ICTCore

Get involved!

We believe in leveraging open source in telecommunications, providing a free platform for simple and advanced CTI applications. ICTCore was built by people like you, and we need your help to make ICTCore better! Why not participate in a useful project today? Please check docs folder to learn how to begin.

License

The ICTCore is open-sourced software licensed under the MPLv2 license.

Contact us

Website: ICTCore website
About us: About Us :: ICT Innovations Pakistan
Contact us: Contact Us :: ICT Innovations Pakistan