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Example code of empire2/gaze-ticketsystem

Informations about the package gaze-ticketsystem

Gaze Ticketsystem

Standalone Laravel ticket-system. Livewire-driven kanban + list board, AI-assisted ticket analysis, follow-up reminders, notifications, and a soft optional integration with empire2/gaze-ghostwriter for turning support drafts into tickets.

CI Latest Version

The package ships:

Requirements

Install

Composer will pull empiretwo/gaze-laravel automatically; the gaze CLI binary is downloaded into vendor/bin/gaze by its bundled installer plugin (Composer asks you to trust the plugin once).

Optional:

Seed the default ticket statuses and types from your DatabaseSeeder:

Configuration

config/gaze-ticketsystem.php exposes every host integration point. The most relevant keys:

Key Purpose
enabled Master switch; disables routes + Livewire registration when false.
user_model Authenticatable model used for assignees, creators and comment authors.
customer_model Optional. When set, the create form shows a customer search box and Ticket::customer() returns a real relation; when null, customer search is hidden.
admin_resolver Optional callable(): Collection<Authenticatable> used to populate "assign to" dropdowns and follow-up notification recipients.
layout Blade layout used by the package's Livewire components (default components.layouts.app).
middleware Middleware stack for the package routes (default ['web', 'auth']).
route_prefix URL prefix (default tickets).
schedule_follow_ups When true the service provider registers CheckTicketFollowUpsCommand to run hourly in production.
source_resolvers Map of source_type => TicketSourceResolver class-string. See "Optional Ghostwriter integration" below.
ai.* AI feature flags + analysis model.
notifications.follow_up_due_after_hours Threshold used by host applications to trigger follow-up notifications.
media.disk Disk used for ticket / comment attachments.

Host User model integration

The package never imports your User model. Instead, three things must line up:

  1. The model class is configured via gaze-ticketsystem.user_model.
  2. The model is Authenticatable (any standard Laravel User works).
  3. The "admins" lookup either:
    • is provided as a closure in gaze-ticketsystem.admin_resolver, or
    • exposes an admins() query scope on the user model.

The package ships an IsTicketAdmin trait you can drop onto your user model as a starting point:

Or wire it via config without touching the model:

The contract is: the resolver returns an Illuminate\Support\Collection<Authenticatable>.

Optional Ghostwriter integration

When empire2/gaze-ghostwriter is installed alongside this package, support drafts can be turned into tickets via the bundled GhostwriterSourceResolver (already mapped under 'support_draft' in the default config).

The GhostwriterSourceResolver feature-detects ghostwriter at runtime — it is safe to ship in stand-alone setups and silently no-ops when the upstream classes are missing.

To wire your own source type, implement the contract:

Then map it in config/gaze-ticketsystem.php:

Visiting /tickets/create?prefill=1&source_type=crm_inquiry&source_id=42 will then prefill the ticket form from your CRM record, and Ticket::sourceUrl() will link back to it.

Quick start

Then visit /tickets for the kanban board, /tickets/{ticket} for the split view, and /tickets/settings to manage statuses + types.

Privacy boundaries

This package routes every text prompt and structured LLM response through the empiretwo/gaze-laravel boundary. With gaze_enabled=true (config key gaze-ticketsystem.ai.gaze_enabled, env GAZE_TICKETSYSTEM_GAZE_ENABLED), prompts are passed through gaze clean before they reach the model, and the restore step puts placeholder tokens back into the model output before persistence. With gaze_enabled=false (default), the GuardedAgentRunner short-circuits with GazeDisabledException — there is no bypass branch, all three AI entry points (analyzeRaw, analyze, replyToComment) fail closed.

Image attachments are NOT redacted. Gaze is a text-only boundary. Ticket screenshots and other image attachments are sent to the configured AI provider as-is. Each AI call with non-empty attachments emits a Log::warning('gaze-ticketsystem AI call with un-redactable image attachments', ['ticket_id' => ..., 'count' => N]) so operators can audit out-of-band PII exposure. Treat image upload as out-of-band PII exposure and disable image attachments if your compliance posture forbids it.

Embeddings: this package does not generate embeddings — it only sends text prompts (with optional images) to a structured-output agent. If you add embedding paths in a downstream extension, route the input text through Gaze::clean() only (no restore) and skip the call when gaze_enabled=false (fail-closed).

Console commands

When gaze-ticketsystem.schedule_follow_ups is true (default), the service provider registers the command to run hourly in production. Disable it and wire it up yourself in routes/console.php if you need different scheduling.

Testing

The package ships its own Pest test suite. Tests that exercise the full Livewire UI assume a host User model is configured — see tests/TestCase.php for the orchestration. The GhostwriterIntegrationTest is skipped automatically when empire2/gaze-ghostwriter is not installed.

Changelog

See CHANGELOG.md.

License

MIT — see LICENSE.

All versions of gaze-ticketsystem with dependencies

PHP Build Version
Package Version
Requires php Version ^8.3
ext-json Version *
illuminate/console Version ^12.0
illuminate/contracts Version ^12.0
illuminate/database Version ^12.0
illuminate/notifications Version ^12.0
illuminate/queue Version ^12.0
illuminate/support Version ^12.0
laravel/ai Version ^0.4.3
livewire/livewire Version ^4.0
empiretwo/gaze-laravel Version ^0.6
spatie/laravel-activitylog Version ^4.8
spatie/laravel-medialibrary Version ^11.3
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