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Informations about the package desk-bundle

DiamanteDesk Bundle

DiamanteDesk software extends basic OroCRM functionality. Its main purpose is to integrate customer support system into the Client's CRM system.

Using this comprehensive help desk, it is now possible to create support tickets within the CRM and associate them with any customer from the system. In DiamanteDesk, tickets can be assigned to specific users and grouped into Branches. This option allows grouping tickets related to a certain customer.

Currently, DiamanteDesk software is in alpha version. Eltrino team is making efforts to improve and increase the amount of features available to our clients.

Requirements

DiamanteDesk supports OroCRM version 1.8+.

Installation

Step 1: Add as dependency in composer:

Step 2: To properly install DiamanteDesk bundle, create the following folders:

Step 3: Run DiamanteDesk internal command:

To update the software that has already been installed, execute the followong commands:

After install or update commands are issued, assets shall be installed in a usual way through Symfony:

Configuration

To download the attachment, add additional configuration to firewalls section in app/config/security.yml

Contributing

We appreciate any effort to make DiamanteDesk functionality better; therefore, we welcome all kinds of contributions in the form of bug reporting, patches submitting, feature requests or documentation enhancement. Please refer to the DiamanteDesk guidelines for contributing if you wish to be a part of the project.

All versions of desk-bundle with dependencies

PHP Build Version
Package Version
Requires php Version >=5.4.4
oro/platform Version 1.8.*
beberlei/assert Version 2.*
zendframework/zend-mail Version ~2.1.5
diamante/email-processing-bundle Version self.version
diamante/api-bundle Version self.version
diamante/user-bundle Version self.version
Composer command for our command line client (download client) This client runs in each environment. You don't need a specific PHP version etc. The first 20 API calls are free. Standard composer command

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