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Informations about the package email-processing-bundle

DiamanteDesk Email Processing Bundle

All the emails that get to the support email address are automatically retrieved by the DiamanteDesk system in order to create a separate ticket out of each received letter. EmailProcessing Bundle is required for the proper work of this functionality.

Requirements

DiamanteDesk supports OroCRM version 1.8+.

Installation

Add as dependency in composer:

Configuration

To start email processing, run this command on your console:

You can also run and configure email processing from the console. Two commands are available:

This command may be configured through a crontab, allowing to send polls periodically on a given schedule.

This command is only applicable when DiamanteDesk and email server are installed on the same server machine. It includes piping method which has a remarkable advantage over a IMAP, as, when using piping, all the emails get to the system and are converted into tickets or comments immediately, unlike when using IMAP which sends polls to the remote server within scheduled time (at least 1 minute). This advantage allows to quicky react on customer requests or solve any issues on a real-time basis.

Contributing

We appreciate any effort to make DiamanteDesk functionality better; therefore, we welcome all kinds of contributions in the form of bug reporting, patches submitting, feature requests or documentation enhancement. Please refer to the DiamanteDesk guidelines for contributing if you wish to be a part of the project.

All versions of email-processing-bundle with dependencies

PHP Build Version
Package Version
Requires php Version >=5.4.4
oro/platform Version 1.8.*
beberlei/assert Version 2.*
zendframework/zend-mail Version ~2.1.5
ezyang/htmlpurifier Version 4.6.*
bordeux/email-cleaner Version 0.6.*
michelf/php-markdown Version ~1.4
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