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Example code of devmatika/desk365

Informations about the package desk365

Desk365 API Integration for Laravel

Laravel Package for complete integration with Desk365 Ticketing API. This package provides comprehensive access to all Desk365 API endpoints including Tickets, Agents, Customers, Comments, Attachments, and Reports.

Installation

You can install the package via composer:

You can publish the config file with:

The published config/desk365.php includes HTTP client keys (base_url, api_key, api_secret, timeout, retry_attempts, retry_backoff, version, from_email, optional headers) plus optional application keys used by larger integrations: custom Desk365 field names, OLC payload limits, Laravel queue names / listen order, bulk_sync throttling, knowledge_base_sync KB pull settings, and conversation_webhook_resync_delay_seconds. API key also falls back to DESK_API_KEY when DESK365_API_KEY is empty; same for DESK_API_SECRET. See the published file for the authoritative list and env variable names.

Configuration

Add the following to your .env file:

Usage

Using the Facade

Available API Methods

Ticket Operations

Get All Tickets

Get Single Ticket

Create Ticket

Create Ticket with Attachment

Update Ticket

Delete Ticket

Search Tickets

Close/Reopen Ticket

Update Ticket Status/Priority

Comment Operations

Get All Comments

Get Single Comment

Add Comment

Update Comment

Delete Comment

Attachment Operations

Upload Attachment

Get All Attachments

Get Single Attachment

Delete Attachment

Download Attachment

Agent Operations

Get All Agents

Get Single Agent

Create Agent

Update Agent

Delete Agent

Customer Operations

Get All Customers

Get Single Customer

Create Customer

Update Customer

Delete Customer

Search Customers

Report Operations

Get Ticket Statistics

Get Agent Statistics

Get Dashboard Data

Response Format

All methods return an ApiResponseDto object:

Error Handling

The package automatically handles errors and returns appropriate error responses:

Testing

API Documentation

For complete API documentation, visit: Desk365 API Docs

Support

If you find this plugin useful and want to support its development, you can donate here:

Donate via NOWPayments

Changelog

Please see CHANGELOG for more information on what has changed recently.

Contributing

Please see CONTRIBUTING for details.

License

The MIT License (MIT). Please see License File for more information.

All versions of desk365 with dependencies

PHP Build Version
Package Version
Requires php Version ^8.0
spatie/laravel-package-tools Version ^1.14.0
illuminate/contracts Version ^10.0|^11.0|^12.0
illuminate/support Version ^10.0|^11.0|^12.0
Composer command for our command line client (download client) This client runs in each environment. You don't need a specific PHP version etc. The first 20 API calls are free. Standard composer command

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