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Example code of dantepiazza/laravel-chatwoot

Informations about the package laravel-chatwoot

dantepiazza/laravel-chatwoot

Laravel integration for Chatwoot — webhook routing, a step-based bot workflow engine and Chatwoot API helpers.

Requirements

Installation

Publish the config file:

Publish the example workflow:

Environment variables

Add these to your .env:

How it works

1. Webhook route

The package registers the following route automatically:

The {flow} segment is resolved to a class:

You can have multiple workflows for different inboxes.

2. Creating a workflow

A workflow is a class that extends ChatwootProvider and lives in app/Services/Chatwoot/.

The published stub (BotWorkflow.php) is a ready-to-run example. Here is the minimal structure:

3. Steps

Every step is a method named step_{name} where dots in the step name become underscores:

Step name Method
welcome.start step_welcome_start()
docs.start step_docs_start()
affiliate.menu step_affiliate_menu()

4. Navigating between steps

5. Sending messages

6. Actions

A step can have a sub-state called an action, encoded as step.name[action].

This is useful to handle confirmation flows or multi-stage interactions within the same logical step.

7. Built-in helpers (via HasCommonFlows trait)

attach(string $message, string $cancelStep)

Manages a multi-message file-upload flow. Returns true once the user confirms they have finished sending files.

open(array $tags, int $team, string $message, string $nextStep)

Adds tags, assigns a team, opens the conversation and notifies the user.

goodbye(string $message, array $buttons)

Sends a closing message and asks if the user needs anything else.

8. Other API methods

Method Description
$this->status('open') Toggle conversation status
$this->tag(['label']) Add labels to the conversation
$this->team(1) Assign to a team
$this->attribute('key', val) Set a custom attribute
$this->wait(2) Sleep N seconds (useful between messages)

Development mode

Set $this->development = true in your workflow constructor to allow the bot to respond even when a conversation is open. Useful when testing in Chatwoot directly. Remove before deploying to production.

Contributing

  1. Fork the repository from the master branch.
  2. Create a branch for your feature or fix.
  3. Follow PSR-12 coding standards.
  4. Submit a pull request describing your changes.

License

MIT

All versions of laravel-chatwoot with dependencies

PHP Build Version
Package Version
Requires php Version ^8.1
guzzlehttp/guzzle Version ^7.0
illuminate/support Version ^10.0|^11.0|^12.0
dantepiazza/laravel-api-response Version ^1.0.0
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