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Package tech_bench
Short Description Tech Bench is a custom Content Management System (CMS) built to aid service technicians by allowing them to store and share information for the systems and customers they maintain.
License LGPL-2.0-or-later
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Informations about the package tech_bench
Tech Bench
About Tech Bench
Tech Bench is a custom Content Management System (CMS) designed specifically for service technicians working in the field. This application allows technicians to securely store and share important customer information such as contact names, equipment installed, equipment backups, and notes about the customer. The advantage to using this application is to allow any technician - even those unfamiliar with the customer - quick and centralized access to all of this information.
Tech Bench consists of two major sections
Customers
Customer accounts can be created as stand alone or with multiple attached sites. Customer specific information can then be stored and shared for quick centralized access. Information includes:
- Equipment Types Installed
- Equipment Specific Information (such as IP Addresses, login information, etc.)
- Contacts, including onsite and offsite contacts
- Notes for the customer, their specific site, or specific to the installed equipment
- Files such as backups, site maps, etc.
Tech Tips (Knowledge Base) and Documentation
While working in the field, all service technicians run across tips and tricks that they use to make their jobs easier. Tech Tips allows for users to create and share these tips with coworkers. This creates a custom Knowledge Base for all registered users.
An optional Public Knowledge Base is also available to give your customers an easy place to find information such as Quick Reference Guides, or custom documentation that has been put together for customers.
Additional Features
File Links
Sometimes customers need access to files, or need to provide technicians with files that may be too large to email. File Links allows users to create a custom URL to deliver files, or have files uploaded to. Each File Link has an expiration dates and is only available for a limited time.
Installation and Setup of Tech Bench
Tech Bench is a Docker based application. Follow the instructions in the Installation Guide for detailed instructions to setup the Tech Bench.
Upgrading Tech Bench
Upgrading to the latest version can be done though a bash script. Follow the instructions in the Upgrade Guide for more information.
Backing Up Tech Bench
In order to backup the Tech Bench to an off-server location, you will need to use a package such as Samba to mount a network shared drive. This package needs to be installed on the dedicated server.
Durning the installation process, you will create a folder called backupData in the same directory as the Docker Compose file. See the Installation Guide for more information.
This backupData folder can be mounted to a network share to store backups off-server.
Copyright © 2016-2024 Ron Butcher
This program is free software: you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation, either version 2 of the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
You should have received a copy of the GNU General Public License along with this program. If not, see <www.gnu.org/licenses>.
All versions of tech_bench with dependencies
barryvdh/laravel-dompdf Version ^1.0
butcherman/version Version ^1.4
doctrine/dbal Version ^3.3
glhd/gretel Version ^1.5
guzzlehttp/guzzle Version ^7.4
inertiajs/inertia-laravel Version ^0.6
jackiedo/timezonelist Version ^5.1
jeroendesloovere/vcard Version ^1.7
laravel/framework Version ^9.0
laravel/horizon Version ^5.9
laravel/telescope Version ^4.9
laravel/tinker Version ^2.7
nwidart/laravel-modules Version ^9.0
pion/laravel-chunk-upload Version ^1.5
predis/predis Version ^1.1
spatie/laravel-backup Version ^8.1
spatie/laravel-cookie-consent Version ^3.2
symfony/process Version ^6.0
tightenco/ziggy Version ^1.4
zanysoft/laravel-zip Version ^2.0