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Informations about the package ctrrm

Client Trust & Relationship Risk Monitor

A self-hosted SaaS platform for detecting early warning signals when client relationships are at risk

🎯 Product Overview

This is NOT a CRM. This is NOT a Helpdesk. This is NOT an Invoicing system.

This is a relationship intelligence & risk detection platform for small businesses, agencies, freelancers, and service companies.

The Problem We Solve

Businesses lose clients not because of bad service, but because of:

By the time you notice, revenue is already lost.

Our Solution

A lightweight monitoring system that:

🚀 Core Features

1. Commitment & Promise Tracking

Track delivery dates, feature promises, support actions, and follow-ups. Never forget a commitment again.

2. Relationship Health Scoring Engine

Transparent, rule-based scoring system. No black-box algorithms. Fully configurable weights and thresholds.

3. Early Warning System

Automatic alerts when:

4. Interaction Logging

Log all meaningful touchpoints: meetings, calls, emails, tickets. Build a complete relationship timeline.

5. Risk Dashboard

See all at-risk clients at a glance. Prioritize outreach based on data, not gut feeling.

6. Relationship Timeline

Chronological view of commitments, interactions, breaches, and recoveries.

7. Reports & Analytics

8. Team Management

Role-based access control (Admin, Manager, Team Member).

📸 Application Screenshots

🛠️ Technical Stack

📋 System Requirements

Required PHP Extensions

📦 Installation

Quick Install (Web Installer)

  1. Upload files to your server
  2. Navigate to https://yourdomain.com/install
  3. Follow the wizard:
    • Requirements check
    • Database configuration
    • Automated migration runner
    • Admin account creation
    • Installation lock file
    • Done!

🔐 Security

🎯 Target Users

💡 Unique Selling Points

What Makes This Different

  1. Commitment-Centric: No one else focuses on promises as trust currency
  2. Transparent Scoring: No black-box AI, fully configurable rules
  3. Non-AI Core: Works perfectly without AI (AI is additive only)
  4. Self-Hosted: Full data control, no vendor lock-in
  5. Lightweight: Not bloated like CRMs, focused on one job
  6. Early Warning: Proactive, not reactive

Competition Analysis

Feature Our Product Traditional CRM AI-Only Tools
Commitment Tracking Core Feature No No
Works Without AI Yes Yes No
Transparent Scoring Yes No No
Self-Hosted Yes Some No
Early Churn Detection Yes Limited Yes

🙏 Credits

Third-Party Libraries

📊 Changelog

Version 1.0.0 - Initial release

Support

All versions of ctrrm with dependencies

PHP Build Version
Package Version
Requires php Version ^8.1
guzzlehttp/guzzle Version ^7.2
laravel/framework Version ^11.0
laravel/sanctum Version ^4.0
laravel/tinker Version ^2.8
Composer command for our command line client (download client) This client runs in each environment. You don't need a specific PHP version etc. The first 20 API calls are free. Standard composer command

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