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Example code of aichadigital/laratickets

Informations about the package laratickets

Laratickets - Advanced Support Ticket System for Laravel

⚠️ ALPHA VERSION - IN ACTIVE DEVELOPMENT

This package is currently in alpha stage and under active development. The API and features may change significantly before the first stable release. Not recommended for production use yet.

  • Current Status: Pre-release (v0.x)
  • Expected Stable Release: TBD
  • Contributions and feedback welcome!

Latest Version on Packagist License: AGPL v3 Tests PHPStan Code Style Code Coverage Total Downloads

A comprehensive support ticket management system for Laravel with 4-level escalation, risk assessment, evaluations, and full RESTful API.

Features

Requirements

Installation

Install via Composer:

Run the installation command:

This will:

Configuration

The configuration file is published to config/laratickets.php:

Basic Usage

Creating a Ticket

Requesting Escalation

Assessing Risk

Evaluating a Ticket

API Usage

All API endpoints require Laravel Sanctum authentication.

Base URL: /api/v1/laratickets

Examples

Create Ticket:

List Tickets:

Request Escalation:

See API Documentation for complete endpoint reference.

Authorization

Laratickets uses a contract-based authorization system. The default implementation provides basic authorization, but you can easily integrate with any permission package (Bouncer, Spatie Permission, etc.).

Custom Authorization Handler

Update config:

Events

Laratickets dispatches 11 events that you can listen to:

Example Listener

Testing

Code Style

Changelog

Please see CHANGELOG for more information on what has changed recently.

Contributing

Please see CONTRIBUTING for details.

Security Vulnerabilities

Please review our security policy on how to report security vulnerabilities.

Credits

License

This project is licensed under the GNU Affero General Public License v3.0 (AGPL-3.0-or-later). See LICENSE.md for details.

Contributor License Agreement

Contributors must agree to our Contributor License Agreement (CLA) before their contributions can be accepted. This helps ensure the project remains free and open source.

All versions of laratickets with dependencies

PHP Build Version
Package Version
Requires php Version ^8.3
illuminate/contracts Version ^12.0||^13.0
ramsey/uuid Version ^4.7
spatie/laravel-package-tools Version ^1.17
Composer command for our command line client (download client) This client runs in each environment. You don't need a specific PHP version etc. The first 20 API calls are free. Standard composer command

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