Download the PHP package wyz/sharpspring-restapi without Composer

Sharpspring REST API PHP tools

This PHP library contains

• a simple client class which makes REST API calls (but contains no Sharpspring specific logic, besides the URL and authentication parameters);
• a 'Connection' object which
  • contains wrapper functions for many API methods, with extensive method comments about anyting confusing that was found;
  • does strict checking of API responses and tries to abstract away the potentially confusing parts;
  • can help deal with custom fields;
• ValueObject / Lead classes which can help deal with custom fields.

It also contains several example/partial classes implementing a synchronization process of contact data from a source system into Sharpspring's contact/leads database. This works with a local cache of Sharpspring leads, to minimize update calls to the Sharpspring REST API.

Code principles

The client class can be used standalone, though this library wasn't written for that. If you want to take care of building your own parameters and decoding the result yourself: go ahead. Instantiate it; call the call() method. You don't need the rest of the library.

The aim of the Connection class is to help you not be confused about communicating with Sharpspring's REST API. It tries to help with this in the following ways:

• It tries to stay close to Sharpspring's documentation of the REST API, which is your primary source of information. So all methods documented in there, have equal methods on the Connection object.
• It does not wrap things that do not need to be wrapped:
  • The return value of calls is equal to the 'result' array in the API response because that is generally the only value you will need. Unless that result is a one-element array by definition; then that array is unwrapped.
  • It is sometimes beneficial to use objects/classes containing the result, e.g. when dealing with Leads. (Especially if you are using custom fields.) Classes are included to do this, but you are not forced to use them. If you like, you can keep using the result array as it is returned by the Sharpspring API endpoint.
• Extensive checking of the response format is done. So if a call returns a result, you can be sure it's vetted. (Exceptions are thrown at any sign of trouble.)
• Extensive comments were added around 'non-obvious' behavior of the API that was observed.

(The LocalLeadCache class is not discussed here.)

Usage

The code throws exceptions for anything strange it encounters... except for one thing: extra properties it sees in the response, besides the array value(s) expected by the specific API/Connection method you are calling. These are ignored by default; it is not expected that they will ever be encountered. If you want to have these logged, then pass a PSR-3 compatible logger object as the second argument to the Connection constructor.

Custom fields

In Sharpspring REST API 'objects' (arrays), custom fields are referred to by their system name, which changes per account. To enable writing more general code, the Connection object has a mapping from custom property to field system name. When this mapping is set (with your own choice of property names), any 'objects' parameters in REST API calls will have their custom property names translated automatically to the corresponding field system names.

Say you have leads for your shoe store, with a custom field for shoe size which you created through the Sharpspring UI, whose system name came out as shoe_size_384c1e3eacbb3. The following two examples are equivalent:

Automatic conversion is only done for 'objects' in API call parameters. Results returned from API calls are not tampered with. If you want to have custom field system names in API results converted back to your custom property names, you will need to do this explicitly:

Value objects

Using arrays for API 'object' representation is just fine. But you might prefer to use objects/classes for them. (It gives you IDE autocompletion, which also minimizes the chance of mis-capitalized property names which the REST API does not handle).

The base class is ValueObject and at this moment there is a Lead class which implements all known fields (with comments on where Sharpspring's API documentation is outdated).

The following example is equal to above:

Obviously, if you don't have any custom fields then this example gets a lot simpler (because you don't need to subclass Lead or use setCustomProperties() / convertSystemNames()).

In the above example, the ValueObject does not know anything about the mapping of its properties to field system names; the Connection object handles this for create/update operations, and after 'get' operations you need to explicitly convert them back to custom property names before constructing the object.

There is also another way: you can set the mapping in the ValueObject instead of the Connection.

So: for ValueObjects that have custom fields, there is the option of setting a mapping the connection, or setting it in the ValueObject. The latter has the advantage that data retrieved from the REST API is automatically converted in the constructor, but the disadvantage that the mapping needs to be set every time an object is constructed.

There is another way: either hardcoding the mapping inside the object, like:

// Override the parent's (empty) property mapping variable:
protected $_customProperties = ['shoeSize' => 'shoe_size_384c1e3eacbb3'];

...or making your custom ValueObject subclass' constructor set it (or derive it from somewhere). That will likely be code specific to your own situation.

Choose your own preferred approach.

API Bugs

Most strange behavior of the Sharpspring REST API has been documented or partly mitigated/hidden away by this library. However if you are going to do serious work based on the API, there are a couple of things you should at least be aware of, and decide whether you need to take these into account.

1) Values with non-standard characters (roughly: characters that would be encoded by htmlspecialchars()) are stored in Sharpspring differently depending on whether they are inserted through the REST API or entered through the UI. (And for the UI, things also differ between standard and custom fields.) The '<' is even stranger: it's sometimes stored double-encoded. The gory details are in encoding.md. The only way this library has been able to mitigate that behavior is for CurlClient to always HTML-decode any fields, whether or not it's necessary. Because of the HTML decoding happening transparently, you likely won't see this behavior, but a serious application should still consider whether this is a problem.

2) The updateLead call can change e-mail addresses of an existing lead by submitting (at least) the existing 'id' value along with the changed e-mail address. However if the changed e-mail happens to be used in another existing lead already, the API will silently discard the update but still report success. This is a potential issue if you are mirroring an existing contact database where e-mail addresses are not necessarily unique, into Sharpspring. You will need to doublecheck your updates to see whether they succeeded. (One example of such code is in SharpspringSyncJob::finish().)

(I'd welcome any reports of these bugs being fixed. They might; see 'warning'.)

Warning

Sharpspring apparently sometimes changes the behavior of their API without announcement or documentation/changelogs (neither of which they do at all, to my knowledge), and even without increasing the API version mentioned in the online API documentation that can be found behind a login to their customer site.

The takeaway from this, it seems, is that as an application developer you should be constantly testing your application because you cannot trust Sharpspring to not break their 'implicit contract' with you. Because Sharpspring apparently does not feel they have an 'implicit contract' with application developers.

(I've had some suspicious feelings about this while I was developing this library over the course of half a year, but what I'm basing this on is their change in behavior of the getLeadsDateRange call (with the 'timestamp' parameter set to "update") - which changed both the format of the dates in parameters and output, and the contents of the output. See the source code. This lead to immediate effect -errors reported- in production systems which used the SharpspringSyncJob class, which had to be emergency-patched. The published API version is still 1.117 and has been since at least november 2016.

The behavior change may have been caused by inconsistencies reported by me (I had a short e-mail exchange, which ended with me sending a list of issues encountered with their API), and I'm glad they are fixing inconsistencies, but the lack of response, changelog or API version change still leads to the above takeaway. I'm of course hoping that this will change in the future and this warning may be deleted, but it really seems pertinent now.)

Update

Oh look! https://help.sharpspring.com/hc/en-us/articles/115001069228-Open-API-Overview now mentions they have a 'v1' API and a 'v1.2' API! The second apparently accepts date input as UTC (which is what their v1 API did until around 2017 July 26th). There's no mention of the format of output dates (which were also changed in v1), so that would need testing. This library currently only does API v1 and should be extended. It's not on my shortlist so PRs (or a paid assignment ;)) are welcomed.

Completeness

This code has been tested with Leads and ListMembers. More API calls are present but not all of them have been tested extensively and some are missing. Adding new calls is hopefully not a lot of work; pull requests are welcomed.

Contributing / building

Just submit a PR or otherwise contact me.

The 'build process' (see icon at the top; a similar passed/failed message will appear on PRs) is only checking coding standards against PHP5.6 / PSR2. There are no unit tests yet since this is just a thin layer of code wrapping around Sharpspring. Tell me if you think there should be tests and which / why. (It would obviously be nice to have a full suite of tests against the live Sharpspring API, but I guess that's a different issue and/or at least requires further coordination with them...)

Authors

• Roderik Muit - Wyz

I like contributing open source software to the world and I like opening up semi-closed underdocumented systems. Give me a shout-out if this is useful or if you have a contribution. Contact me if you need integration work done. (I have experience with several other systems.)

License

This library is licensed under the MIT License - see the LICENSE.md file for details.

Acknowledgments

• Partly sponsored by Yellowgrape, professionals in E-commerce strategy / marketing / design. (The synchronisation process was paid by them; the added work of writing code that can be open-sourced and carefully testing/documenting things was done in my own unpaid time.)