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Informations about the package tracking

WISMOlabs Magento 2 and Adobe Commerce Extension

The WISMOlabs Order Status & Shipping Tracking Suite for Magento connects Magento 2 and Adobe Commerce stores to the WISMOlabs post-purchase platform.

WISMOlabs provides shipment tracking, branded tracking pages, adaptable shipment notifications, delivery analytics, and post-purchase customer experiences across more than 750 carriers, 3PLs, and delivery providers.

Decisioning Before Messaging

WISMOlabs does not simply convert carrier events into notifications. The platform combines Magento order, shipment, customer, store, and product data with carrier, 3PL, and customer signals to evaluate the complete delivery situation.

It then determines whether action is needed and which response is appropriate. Once that decision is made, Liquid-powered templates dynamically adapt the selected action to the customer, order, shipment, carrier, and applicable business rules.

This gives retailers two levels of control:

  1. Decision policies determine what should happen.
  2. Adaptable action templates determine precisely how the selected response is delivered.

Retailers can create sophisticated post-purchase logic without building a difficult-to-maintain collection of disconnected notification flows.

WISMOlabs customers typically reduce "Where Is My Order?" inquiries by 70-90%. Results vary based on shipment profile, the existing customer experience, and implementation.

Platform Capabilities

The extension is available through the Adobe Commerce Marketplace.

Account, Trial, and Pricing

The extension is free to install.

You can evaluate the integration without creating a WISMOlabs account by using the basic unbranded tracking experience. A WISMOlabs account is required to configure branded tracking pages, decision policies, notifications, analytics, and other platform capabilities.

WISMOlabs offers a free trial. Paid access includes the complete platform and uses volume-based pricing. Per-shipment rates generally range from $0.15 to $0.01 depending on shipment volume and commercial terms.

Prerequisites

Installation

From the root directory of your Magento installation, run:

Flush the Magento cache after installation:

Configuration

Step 1: Open WISMOlabs Settings

From the Magento Admin dashboard:

  1. Go to Stores > Configuration.
  2. Locate Shipping Settings under Sales.
  3. Expand WISMOlabs Order and Shipment Tracking.

Step 2: Configure the Connection

If you are evaluating basic unbranded tracking without an account, you can leave the account-specific fields at their default values.

For full platform access, configure the following fields using the values found under Settings > Magento Connect in the WISMOlabs dashboard:

Only transmit data required for the configured implementation and your applicable privacy requirements.

Step 3: Configure Optional Tracking Features

Step 4: Save and Test

  1. Click Save Config.
  2. Flush the Magento cache.
  3. Place or select a test order.
  4. Confirm that order and shipment data reach WISMOlabs.
  5. Verify the tracking link, tracking page, and any configured actions before enabling them for customers.

Support and Documentation

Uninstall

From the root directory of your Magento installation, run:

License

This extension is distributed under the MIT License.


All versions of tracking with dependencies

PHP Build Version
Package Version
Requires php Version >=8.1
magento/module-quote Version >=101.1.6
magento/framework Version >=102.0.6
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