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Informations about the package supportchat
ubl/supportchat
Support chat for frontend users
This typo3 extension was created to manage support requests of library clients.
Library stuff answers to clients at typo3 backend module in single chat windows.
Requirements
- Typo3 > 8.7 < 9.5.99
- PHP >= 7.2
It's not tested with higher versions but codebase should be sufficient.
Usage
This extension provides a plugin which has to be assigned to the designated page.
Install plugin at TYPO3 backend
Enable Plugin
- Add a New content element->Plugins->General Plugin.
- Under Tab Plugin choose Support Chat.
Load settings at typo3 page
Go to your page where do you like include the chat.
- Create a new template e.g. ext: Support Chat
- Edit template and load typoscript settings Support Chat (supportchat) at tab Contains
Command line tools
Cleanup chat messages
There is a cleanup-command on typo3's commandline interface to remove chat messages from _tx_supportchatmessages table.
Parameters:
Cleanup chat logs
There is a cleanup-command on typo3's commandline interface to remove chat logs from _tx_supportchatlogs table.
Parameters:
Instruction for setting up at backend
Go to Scheduler->Add Task
- At Class choose Extbase-CommandController-Task
- At Frequency specify how often and in which period scheduler task should be run. (Seconds or cronjob settings required.)
- At select box of CommandController Command choose Supportchat Cleanup: cleanupChatMessages
- On next step save the task! This is important to display the form element for additional arguments of command line tool.
- Scroll down and specify the amount of days to keep the record since last login of user. Default are 7 days.
- Save the task again!
For developing issue it is also possible to run the task on a terminal. Go to typo3 root folder and try:
