Download the PHP package strakez/zendesk-webform without Composer
On this page you can find all versions of the php package strakez/zendesk-webform. It is possible to download/install these versions without Composer. Possible dependencies are resolved automatically.
Download strakez/zendesk-webform
More information about strakez/zendesk-webform
Files in strakez/zendesk-webform
Package zendesk-webform
Short Description Add a webform handler to create Zendesk tickets from Drupal webform submissions
License MIT
Homepage https://github.com/strakers/zendesk-drupal-webform
FAQ
Example:
In general, it is recommended to use always a project to download your libraries. In an application normally there is more than one library needed.
- Some hosting areas are not accessible by a terminal or SSH. Then it is not possible to use Composer.
- To use Composer is sometimes complicated. Especially for beginners.
- Composer needs much resources. Sometimes they are not available on a simple webspace.
- If you are using private repositories you don't need to share your credentials. You can set up everything on our site and then you provide a simple download link to your team member.
- Simplify your Composer build process. Use our own command line tool to download the vendor folder as binary. This makes your build process faster and you don't need to expose your credentials for private repositories.
Informations about the package zendesk-webform
strakez/zendesk-webform
Add a webform handler to create Zendesk tickets from Drupal webform submissions.
Installation
With composer/installers in effect, Drupal packages are installed to their own specified paths. However the default configs for Drupal packages don't include custom modules. We'll need to add one:
If not already present, add the following to the extra.installer-paths object in your composer file:
Then, for Drupal 9, run the following command in your terminal to require this package:
For Drupal 8, version v1.1.0 retains support:
Setup
1) Get a Zendesk API Key
Please see the following link for instructions on retrieving your Zendesk API Key.
2) Activate the Module
- Activate the Zendesk Webform module from your site's Extend page.
4) Configure the Zendesk Connection Settings
- Navigate to the configuration page (found under Configuration -> System -> Zendesk Integration Form), and fill out the required fields. (Note: your API key will be used here.)
3) Add a Zendesk Handler to a Webform
- Navigate to the desired webform's Settings -> Email/Handlers page, and click Add Handler.
- Specify settings for the Zendesk ticket to be created.
4) Test
It is recommend to submit a test submission to confirm your settings. If the ticket is created in Zendesk as desired, congrats! You've successfully setup up the handler integration.
Additional Notes
Store Zendesk Ticket ID
This module can help to keep track of the Zendesk Ticket ID directly on each submission. You'll need to create a hidden field when building the form, and then set it as the Zendesk Ticket ID Field in the handler configuration form.
Auto-delete Webform Submissions
Alternatively, you can configure this module to automatically delete the webform submission. This would usually be used in situations where security is a factor, or if there is no need to retain the submission records. Please note the following:
- Ticket deletion occurs only after successful Zendesk ticket creation. If there are any errors during Zendesk ticket creation, the webform submission will not be deleted.
- The deletion of webform submissions is permanent and cannot be undone.
All versions of zendesk-webform with dependencies
zendesk/zendesk_api_client_php Version ^2.2.11
drupal/core Version >=9.2
drupal/webform Version *