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Informations about the package support
Quantic Telecom Support
This package manages Quantic Telecom's support regardless models.
Installation
You can install Quantic Telecom Support through composer:
Next, update app/config/app.php
to include a reference to this package's service provider in the providers array.
Package information
Controllers
Quantic Telecom support provides two controllers: QuanticTelecom\Support\Controllers\TicketsController
and QuanticTelecom\Support\Controllers\CommentsController
with some CRUD's methods.
-
TicketsController
@create
: show create form@store
: open a ticket
CommentsController
@store
: write a new comment
Routes
You may want to add your own routes for example in app/routes.php
or in a service provider.
Contracts
Quantic Telecom support provides some contracts to implement.
Models
Ticket
&Comment
: meaningless doc blocs contracts;
Factories
Factories contracts provides a clean way to create models. Concrete implementations need to know how to create a new model instance and how to attach (for comments) a model to another.
OpenTicket
: act like a ticket factory;WriteComment
: same asOpenTicket
for comments.
Repositories
Quantic Telecom support needs repositories to manage database connection:
TicketRepository
: get and save tickets;CommentRepository
: save a comment.
Commands
Laravel Commander (https://github.com/laracasts/Commander) provides an easy way to leverage commands and domain events. This package has two commands (and two handlers):
OpenTicketCommand
&OpenTicketCommandHandler
: useOpenTicket
factory to create a new ticket andTicketRepository
to save this ticket;WriteCommentCommand
&WriteCommentCommandHandler
: useWriteComment
factory to create and attach a new comment to a ticket and thenCommentRepository
to save / persist it.
Usage
See an usage example here: https://github.com/QuanticTelecom/moloquent-support
Models
First, you need to create your models and implement Ticket
and Comment
contracts.
Repositories
Then, you need to create the repositories to implement both TicketRepository
and CommentRepository
.
Make sure to bind the interfaces to the concrete class(es) in a service provider for example.
Factories
Finally, you must build concrete classes for OpenTicket
and WriteComment
. Just follow the interfaces methods.