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Example code of onix-systems-php/hyperf-support

Informations about the package hyperf-support

onix-systems-php/hyperf-support

Hyperf-support is a package for fluently managing your tickets and comments within Slack, Trello and other systems. Made by onix-systems-php

Installation:

Publishing the config:

Configuration

Configure app

  1. domain - application url e.g.(https://github.com).
  2. name - application name.
  3. team_name - name of your support team.
  4. user_model_class - User model path. Then implement OnixSystemsPHP\HyperfSupport\Contract\SupportUserInterface contract in the model class.

Configure integrations.trello

  1. key - API Key. (You may find it here: https://trello.com/power-ups/admin)
  2. token - Authorization token.
  3. webhook_url - app.domain + /v1/support/webhooks/trello.
  4. board_name - Trello board name.
  5. members - For each type of ticket specify members which should be attached to the card on Trello.
  6. lists - Specify mapping for each status of ticket with corresponding list on Trello.
  7. custom_fields - Determine which custom fields should be on card on Trello.
  8. trigger_lists - Specify trigger lists on Trello. These lists determine whether to notify users if the ticket moved in one of these lists.
  9. is_private_discussion - This option must be true or false. If true, discussion under the ticket on Trello will be private and anyone can see it except on Trello.
  10. keys_to_source - Specify your_api_username => your_source.

Configure integrations.slack

  1. token - Bot Authorization key.
  2. channel_id - Slack channel id.
  3. Don't forget to enable subscriptions for your Slack bot and specify request URL: app.domain + /v1/support/webhooks/trello.
  4. app_icon - Your application's icon url. e.g.
  5. members - For each type of ticket specify members which should be mentioned on Slack ticket. Without '@'.
  6. custom_fields - Determine which custom fields should be showed on Slack ticket.
  7. is_private_discussion - This option must be true or false. If true, discussion under the ticket on Slack will be private and anyone can see it except on Slack.
  8. keys_to_source - Specify your_slack_channel_id => your_source.

Configure routes

require_once './vendor/onix-systems-php/hyperf-support/publish/routes.php';

Basic Usage

Creating simple ticket:

Try to send this JSON to /v1/support/tickets via POST method.

You should get something like this object:

Finally, it should appear on Slack and Trello.

Creating ticket with files:

Logic the same as for creating simple ticket, but you need to pass array with files' IDs:

Finally, the ticket should appear on Slack and Trello with attached files.

Updating ticket on Trello.

Once the ticket.done_status is "Done" everytime when ticket moved to Done list on Trello the ticket will be marked as "completed".

All versions of hyperf-support with dependencies

PHP Build Version
Package Version
Requires php Version >=8.1
hyperf/framework Version ^3.1.42
onix-systems-php/hyperf-core Version >=1.2.5
hyperf/di Version >=3.1.52
onix-systems-php/hyperf-actions-log Version ^1.2.1
hyperf/guzzle Version ^3.1.42
friendsofhyperf/helpers Version ^3.1.57
onix-systems-php/hyperf-file-upload Version ^1.3
zircote/swagger-php Version ^4.11.1
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