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Example code of mageplaza/module-login-as-customer

Informations about the package module-login-as-customer

Magento 2 Login As Customer extension FREE

(Update) 2023-03-09: This project will be marked as a paid item and no longer be maintained as free. For further updates and technical support, please follow Magento 2 Backend Tools for more information. We understand that this change might create inconvenience for our users. However, this is to ensure that the module will be updated with more useful features to support Magento 2 stores better. If you have any concerns or ideas about any features you would like to see, don’t hesitate to contact us and leave a request.

Magento 2 Login as Customer by Mageplaza supports the store admin to login to customers' account and automatically save that login data. In many cases, customers face some difficulty or inconvenience in My Account page, or right in the checkout step. Login as Customer module will be a great solution for such these circumstances. The store can have a quick view after access as a customer, as a result, this can save a significant amount of time for both administrator and customers.

1. Documentation

2. Login as Customer FAQs

Q: I got error: Mageplaza_Core has been already defined

A: Read solution: https://github.com/mageplaza/module-core/issues/3

Q: I am a store administrator, how can I access a customer’s account?

A: You can quickly login customer’s account to get information from Order View and Customer View right on the admin backend.

Q: I am a store owner, my store site has many admin accounts. How can I manage customers' login history?

A: Magento 2 Login as Customer extension allows store owners to view access history. On the backend, please navigate Report > Customer > Login as Customer Logs.

Q: Is it possible to export logs data to save daily?

A: Yes, it is totally possible. From the report logs, you can hit the Export button and select the exported CSV or XML file.

3. How to install Magento 2 Login as Customer extension

With Marketing Automation (recommend):

Without Marketing Automation:

4. Login as Customer highlight features

Instantly access to any customer account

One of the most noticeable features of M2 Login as Customer extension is that the store admin can log in a customer’s account to take some necessary actions.

Magento 2 Instantly access to any customer account

Easy access from convenient places

On the Magento 2 backend, the admin can quickly access the account of any customer by selecting between Order View and Customer View options. Right here, there are two important places, in which all information of customers and orders is continuously updated. Hence, Login as Customer link is placed here, to support admins in accessing quickly and conveniently, without any difficulty.

Only one click to access all information needed

On the pages mentioned, with only one click on the Login as Customer button, the admin will be redirected instantly to customers’ account with full actual information such as my dashboard, order information, account information, etc. With Magento 2 Login as Customer module, it is not only easy to access but is also possible to edit or make any updates in the blink of an eye.

Record login history

Magento 2 Login as Customer module

Continually record every login attempt

Any access to customers' account can be recorded exactly in Login as Customer Logs section on the backend. There is a report here, which provides all access information, including date and time, customer account, admin account.

Manage and track customer/order information easily

In case a store has multiple admin accounts, the access report mentioned above is potential for the store owner. It effectively supports managing and tracking every single admins' login as customer attempt. Furthermore, deleting or editing any data is not allowed on this report. As a result, it is definite that the admin will always be updated about any changes related to customers, and is able to avoid unexpected ill-intentioned access as well.

Export login logs function

Mageplaza Login as Customer module for Magento 2 also support the export function. On the report log, the administrator can easily export login data so that they can save those data on the daily or monthly basis with ease. By this way, it is easy to store the login records, then use for login information management or any other specific purposes.

The most common-used exported file formats are CSV and Excel XML.

Mageplaza Login as Customer module for Magento 2

5. Full Magento 2 Login as Customer Features

For admins

For customers

6. How to configure Magento 2 Login as Customer

6.1.Configuration

From Admin panel, go to Stores > Configuration > Mageplaza > Login as Customer

How to configure Login as Customer extension

How to configure Magento 2 Login as Customer

How to configure Login as Customer module

6.2. Login as Customer Logs

From Admin panel, select Report > Customer > Login as Customer Logs

Magento 2 Login as Customer Logs

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All versions of module-login-as-customer with dependencies

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Requires mageplaza/module-core Version ^1.4.5
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