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MageOS_ClaudeConsumerAgent

A shopping assistant for Hyvä and Luma storefronts on Magento 2 and Mage-OS. It ports Anthropic's open-source shopping agent to a Magento module. The assistant searches the catalog, explains products, adds them to the cart, checks orders and answers policy questions from the store's own data. Replies stream from the Claude Messages API into a side panel on every page.

The module names no store. Every backend call goes through Api\StorefrontBackendInterface, so a store layer can replace or extend any part without a change to the base module.

What the customer gets

• A launcher button that opens a panel on the right, or a bottom sheet on a phone. The transcript survives page changes and reloads. The assistant is absent from the checkout steps and the order success page.
• Product cards with image, price, stock, a one-line reason and Add to cart. Configurable products list their sizes and colours first. The assistant never picks a variant on its own.
• Cart actions on the store's own quote: add, remove, change quantity, set custom options. The header cart count updates at once.
• Answers about the current page. On a category page "what are the best sellers here" lists that category. On a product page "does this run small" talks about that product.
• Order status for logged-in customers, policy answers quoted from CMS pages, and store facts such as gift wrapping or price match from the admin.
• Suggestion chips above the message box, an AI label, and a "Need a person" link.

Requirements

• PHP 8.1 to 8.5
• Magento 2.4 or Mage-OS 3.x with a Hyvä theme on Tailwind 4 (Hyvä default theme 1.5 or later) or a theme based on Magento/blank or Magento/luma. Luma based themes need no Hyvä package.
• An Anthropic API key with access to the configured model

Installation

For development, clone the repository into app/code/MageOS/ClaudeConsumerAgent instead of the composer require.

setup:upgrade creates the tables aiagent_session, aiagent_message and aiagent_turn.

Hyvä

Then rebuild the theme CSS. hyva:config:generate registers the module in app/etc/hyva-themes.json, so the theme build picks up the module templates and its Tailwind source:

Finish with bin/magento cache:flush. In production mode also run bin/magento setup:static-content:deploy.

Luma

In production mode also run bin/magento setup:static-content:deploy. Luma needs no Tailwind build and no hyva:config:generate.

Configuration

Stores > Configuration > Services > AI Integration > Shopping Assistant. Every field has default, website and store view scope. Config paths start with ai_integration/aiagent/.

General

• Enabled: turns the assistant on for the scope.
• Surface Mode: Overlay opens a panel of its own. Cart docks the assistant into the Hyvä cart drawer. Header Icon View then decides what the drawer opens with: cart, chat, or the last one used. Luma based themes always open the panel. Cart mode and Header Icon View apply to Hyvä only.
• Launcher: the round button bottom right. With No, the assistant opens only from the product page button, the cart page box and, in Cart mode, the header cart icon.
• Keep Open Across Pages: when the shopper leaves the assistant open, it opens again on the next page with the conversation restored. Applies to the overlay panel and Luma. Hyvä Cart mode and phones keep it closed.
• Product Page Block: the "Ask about this product" button on product pages.
• Streaming Replies: Auto streams each reply word by word. Set Off when a proxy or CDN in front of the store buffers responses. See Streaming.

Model

API key (stored encrypted, never sent to the browser), model id, max tokens, thinking effort, request timeout and connect timeout.

Voice

• Brand Name and Assistant Name: shown in the panel header and used in the prompt.
• Brand Voice: completes the sentence "Your voice is ..." in the prompt.
• Greeting and Starter Prompts: the first line and the buttons on the start screen, one per line.
• Search Hints: one line about this catalog's vocabulary, for example "Customers say hoodie for sweatshirt. Sizes are US."

Content

• Policy Pages: CMS pages the assistant may quote. Empty turns the policy tool off.
• Allowed Categories: limits search and product details to these categories.
• Catalog Map: the category tree printed into the system prompt. Depth sets how many levels, Roots which top categories start the map (empty means the main menu), Max Characters caps the text.
• Store Facts: one row per service or term. Keywords are the customer words that trigger it. Source is a text answer, a CMS page or block identifier, or Not offered.
• Include Core Facts: facts read from Magento settings: payment methods, shipping carriers, gift messages, guest checkout, minimum order amount and store contact.

Product Cards

Yes/No for each part of a product card: image, price, short description, stock status, Add to cart and the assistant's reason.

Limits

Caps on load and cost: concurrent turns per store view, turns per session and per IP, tool rounds per turn, cart quantities and lines, message length, search results, fenced characters and the prompt size that triggers compaction. Turn Wall Clock is the number of seconds one reply may keep calling tools. When it runs out, the assistant answers with what it has.

A running turn holds one PHP-FPM worker. Size pm.max_children above concurrent_turns per store view on the pool, plus normal traffic.

Privacy

• Retention Days: the nightly cron aiagent_retention deletes older sessions and transcripts.
• Show AI Label: the AI badge next to the assistant name and the line under the message box.
• Contact URL and Label: the "Need a person?" link on that line.
• Debug Log: writes full request and response bodies to var/log/aiagent.log. They contain the cart and the customer profile. Keep it off in production.

Hidden settings

These paths have defaults in etc/config.xml and no admin field. Set them with bin/magento config:set.

How a turn works

1. The browser posts session, message, page and stream to POST /aiagent/turn/index with the form key in the X-Form-Key header.
2. Grounding rules run before the model. A store fact keyword answers from the fact. A policy or order phrase forces that tool. A token that matches an existing SKU forces a product read. A first message on a product page reads that product.
3. The orchestrator calls the model with the static system prompt (voice, catalog map, store facts, tool list) and the session context (cart, customer, page). Tool calls run against the store through Api\StorefrontBackendInterface:
   • catalog: search_products, search_categories, get_product_details
   • cart: get_cart, add_to_cart, update_cart_item, remove_from_cart
   • orders and store: get_orders, get_order_status, search_policies, get_fulfillment_options
   • memory and skills: get_preferences, save_memory, recall_memories, load_skill
   • cards: present_products, present_comparison, present_order_status, checkout, present_suggestions
4. Gates check every cart write. A configurable product needs every option named by the customer in the conversation. Required custom options must be set. Quantities and line counts stay under the limits. A refused write goes back to the model as a held outcome, so it asks instead of guessing.
5. Events stream to the browser: text deltas, tool status lines, cards, suggestion chips, then turn_complete with the token usage. The session, the messages and a turn log row are saved.

Page context

Every request carries a page object: page_type (home, search, product, category, cart, orders or other), product_id, product_name, query, category_id and category_name. The server detects the page from the full action name (Model\Surface\PageDetector). When the page changes between turns, a hidden [Page: ...] note is prepended to the customer message.

Catalog map

Model\Agent\Prompt\CatalogMap prints the category tree with ids into the static prompt, so the model can pass a category_id to search_products. search_categories finds deeper categories by keyword. The map is rebuilt when a category is saved, deleted or moved.

search_products accepts a query, a category_id, or both. filters.sort takes price_asc, price_desc or best_sellers. Best sellers rank by units sold over the last two years (Api\Backend\BestsellerRankInterface).

Sale pricing

A product record carries price, what the customer pays now, and an optional original_price when the item is marked down: the regular price, present only when it is at least 0.01 higher than price. A record without original_price is not on sale.

Custom options

Core Magento custom options are part of every product record (custom_options). The model sets them through add_to_cart as options {"<option title>": "<value title>"}. Drop-down, radio, checkbox, multi-select, text and textarea options work in the panel. File, date and time options hand the customer to the product page. The card then shows Choose options instead of Add to cart.

Streaming and the JSON fallback

POST /aiagent/turn/index streams Server-Sent Events by default: a : open comment first, one frame per event (event: <type>\ndata: <json>\n\n), : ping heartbeats, then event: turn_complete. A client can send {"stream": 0} and receive the same events as one JSON body after the turn.

A buffering proxy defeats SSE. Checks and fixes:

• nginx: proxy_buffering off; and gzip off; on the aiagent location
• Apache with mod_proxy_fcgi: no gzip output filter on this route
• Any compression filter holds the whole stream before it flushes

The browser switches a session to JSON replies on its own when the first byte takes longer than first_byte_threshold seconds. If the proxy cannot be fixed, set Streaming Replies to Off.

Health check through the proxy:

Expect : open within 200 ms, then event frames, then event: turn_complete. A body that arrives all at once after several seconds means a buffering proxy.

Commands

• aiagent:spike:stream [--store=<code>] [--message="..."] [--product=<id>] [--record=<name>] [--raw]: runs one turn on a throwaway session and prints text, tool calls, cards, usage and elapsed time. --raw streams the Messages client directly. --record writes the SSE frames as fixtures.
• aiagent:eval:run [--cases=<dir>] [--filter=<glob>] [--live] [--store=<code>] [--json]: replays the scripted conversations under Test/Eval/cases and grades tool calls, cards and cart state. Without --live an in-memory backend serves every tool call. Exits 1 when a critical or high priority case fails.
• aiagent:usage:report [--days=<n>] [--store=<id>]: token usage per day from aiagent_turn.
• aiagent:session:purge [--older-than=<days>] [--customer=<id>] [--all] [--dry-run] [--force]: deletes sessions and their messages.

Logging and privacy

var/log/aiagent.log gets one INFO line per model call (round, model, stop reason, token counts, elapsed time), INFO lines on limits and WARNING lines on tool failures, version conflicts and retries.

The transcript tables hold full conversation content. Retention Days bounds their life, and aiagent:session:purge is the manual escape hatch. aiagent_turn keeps one row per turn with the four usage fields the API reports, duration and stop reason. No dollar amounts are computed anywhere.

Lazy loading

On Hyvä every page carries the config store (js/store.phtml), the launcher and, where enabled, the product and cart ask buttons. The panel, the drawer and every card sit inside <template data-ai-agent-shell> elements. Alpine.store('aiAgent').mount() loads view/frontend/web/js/aiagent.js once and clones the shells into the document the first time the assistant opens.

On Luma every page carries a small config init (js/luma/init), the launcher and an empty scope: 'aiAgentPanel' element. The first open loads js/luma/view/panel.js, registers it through uiLayout and fetches its Knockout templates.

Extension points

A store layer adds behaviour through interfaces and DI pools, never through a preference on a base concrete class.

1. Backend swap per method group. Model\Backend\MagentoStorefront delegates to one interface per method group. Replace one with a preference:

   The same works for CatalogMapProviderInterface, CategorySearchProviderInterface, BestsellerRankInterface, ProductOptionsProviderInterface, SkuMatcherInterface, PolicySourceInterface, FulfillmentProviderInterface and OrderStatusMapperInterface.

2. Tools. Api\Tool\ToolProviderInterface items pool on Model\Agent\Tool\Registry:

3. Cards. Api\Presentation\PresentationExtensionInterface items pool on Model\Agent\Presentation\Registry under <argument name="extensions">. The extension registers its own Alpine component the same way aiagent.js registers the built-in ones. Custom card components render on Hyvä only. Luma skips unknown components.

4. Core facts. Api\Prompt\CoreFactProviderInterface items pool on Model\Agent\Prompt\CoreFacts under <argument name="providers">.

5. Lexicon and skills. Model\Agent\Lexicon takes additionalPolicyTerms and additionalOrderTerms arrays. Model\Agent\Skill\Loader takes directories items (module, path, sortOrder) for extra skill folders.

6. Cart writes. Api\Cart\BuyRequestBuilderInterface builds the DataObject that Quote::addProduct() receives. Replace it or decorate it with a plugin.

7. Templates. Every surface and card template resolves through the theme fallback. Override by path in a child theme under MageOS_ClaudeConsumerAgent/templates/. Luma Knockout templates live under MageOS_ClaudeConsumerAgent/web/template/luma/.

8. Product image URLs. Api\Backend\ProductImageUrlInterface::forProduct() resolves the image URL for a product card or cart item. The default Model\Backend\Provider\HelperImageUrl calls the core image helper; replace it with a preference to source URLs from elsewhere (a CDN, a partial media mirror). Returning null falls back to the helper result:

9. Config. Model\Config\StoreConfig::agent() resolves every field at store view scope. A store layer adds fields under its own section and reads them itself.

Tests

• Unit: vendor/bin/phpunit -c dev/tests/unit/phpunit.xml.dist app/code/MageOS/ClaudeConsumerAgent/Test/Unit (no Magento bootstrap, no database)
• JS (Luma models, Hyvä store and transcript): node --test app/code/MageOS/ClaudeConsumerAgent/Test/Js/*.test.cjs
• Integration: Test/Integration with the project's integration test configuration
• Evals: bin/magento aiagent:eval:run

License

Open Software License (OSL) 3.0, see LICENSE.