Download the PHP package kdrmklabs/ticket-bundle without Composer

Getting started with KdrmklabsTicketBundle in Symfony2.

This bundle allows you to integrate in your Symfony2 project a basic system of customer support by tickets. You can create, edit and respond tickets instantly after installing this bundle .

Needs a minimum configuration and the whole procedure is very simple.

Installation.

I. Installing the bundle in two different ways.

a) Automatically.

You can install the last version of this bundle with composer running the command from your command line:

b) By composer.json .

Or you can install this bundle by adding next code line to your project in the composer.json file and after update it with the command composer update

file: /composer.json

Now, update the bundle with composer:

II. Enable and register the Bundle in the AppKernel

III. Install Gedmon Doctrine2 extensions

Requirements:

• Gedmo Doctrine2 extensions

Check if gedmo doctrine extensions are downloaded.

/vendor/gedmo/doctrine-extensions/lib/Gedmo

if not download it:

a. Add dependency to composer.json

file: /composer.json

b. Update with composer in the command line:

Configure Gedmo:

III.I. Create a DoctrineExtensionListener

III.II. Create file doctrine_extensions.yml and locate it in your app/config directory

Don't forget change 'AppBundle\Listener\DoctrineExtensionListener' to your DoctrineExtensionListener namespace.

Finally, Do not forget to import doctrine_extensions.yml in your app/config/config.yml :

More details of Gedmo Doctrine2 extensions in Symfony2: https://github.com/Atlantic18/DoctrineExtensions/blob/master/doc/symfony2.md

IV. (optional) If you want paginate results with KNPPaginatorBundle you can install and configure it.

More details: https://github.com/KnpLabs/KnpPaginatorBundle#configuration-example

V. Configure the bundle.

V.I. Add kdrmklabs_ticket configuration to you config.yml

Where user_primay_key is the name of your primary key in the user table.

V.II. Add resolve_target_entities to your doctrine configuration

Do not forget change 'AppBundle\Entity\User' to your User Entity namespace

More details about resolve_target_entities: http://symfony.com/doc/current/cookbook/doctrine/resolve_target_entity.html

V.III. Implements Kdrmklabs\Bundle\TicketBundle\Model\UserInterface from your User entity.

VII. Finally, create database tables and update the schema

Update your database schema with the command:

Now, you need to populete the database tables kdrmklabs_ticket_status and kdrmklabs_ticket_category

Example of SQL to populete the tables:

Statuses

You can add to the database table kdrmklabs_ticket_status all states that you want to use to identify the tickets, for example:

Categories

You can add to the database table kdrmklabs_ticket_category all categories that you want to use to classify the tickets, for example:

Available services

Examples of implementation of kdrmklabs_ticket.ticket_service from a controller

Create a ticket

createTicket -> Return a Kdrmklabs\Bundle\TicketBundle\Entity\Ticket object

Description

Delete

deleteTicket -> Return boolean

Description:

Reply

replyTicket -> Return a Kdrmklabs\Bundle\TicketBundle\Entity\Ticket object

Description:

get a ticket

getTicket -> Return a Kdrmklabs\Bundle\TicketBundle\Entity\Ticket object

Description:

list tickets

getTickets -> return DQL QUERY

Description:

close ticket

closeTicket -> Return boolean

Description:

User repository from UserInterface

Example complete of Controller implementation