PHP code example of empire2 / gaze-ticketsystem

    
        
<?php
require_once('vendor/autoload.php');

/* Start to develop here. Best regards https://php-download.com/ */

    

empire2 / gaze-ticketsystem example snippets

$this->call([
    \Empire2\GazeTicketsystem\Database\Seeders\TicketStatusSeeder::class,
    \Empire2\GazeTicketsystem\Database\Seeders\TicketTypeSeeder::class,
]);

use Empire2\GazeTicketsystem\Concerns\IsTicketAdmin;

class User extends Authenticatable
{
    use IsTicketAdmin;

    public function scopeAdmins($query)
    {
        return $query->whereHas('roles', fn ($q) => $q->whereIn('name', ['admin', 'super-admin']));
    }
}

'admin_resolver' => fn () => \App\Models\User::query()
    ->whereHas('roles', fn ($q) => $q->whereIn('name', ['admin', 'super-admin']))
    ->get(),

use Empire2\GazeTicketsystem\Contracts\TicketSourceResolver;
use Empire2\GazeTicketsystem\Sources\TicketSourceData;

class CrmInquirySourceResolver implements TicketSourceResolver
{
    public function resolve(string $sourceType, mixed $sourceId): ?TicketSourceData
    {
        if ($sourceType !== 'crm_inquiry') {
            return null;
        }

        $inquiry = \App\Models\CrmInquiry::find($sourceId);

        return $inquiry ? new TicketSourceData(
            title: "Anfrage: {$inquiry->subject}",
            contactName: $inquiry->contact_name,
            contactEmail: $inquiry->contact_email,
            sourceContext: $inquiry->message,
            url: route('crm.inquiries.show', $inquiry),
        ) : null;
    }
}

'source_resolvers' => [
    'support_draft' => \Empire2\GazeTicketsystem\Sources\GhostwriterSourceResolver::class,
    'crm_inquiry'   => \App\Tickets\CrmInquirySourceResolver::class,
],

use Empire2\GazeTicketsystem\Models\Ticket;
use Empire2\GazeTicketsystem\Enums\Priority;

$ticket = Ticket::create([
    'title'         => 'Login flow broken',
    'body'          => 'User reports a 500 on /login since 9:30',
    'contact_name'  => 'Max Mustermann',
    'contact_email' => '[email protected]',
    'created_by'    => $authUser->id,
    'status_id'     => $defaultStatus->id,
    'type_id'       => $supportType->id,
    'priority'      => Priority::HIGH,
]);

bash
composer  vendor:publish --tag=gaze-ticketsystem-config
php artisan vendor:publish --tag=gaze-ticketsystem-migrations
php artisan migrate

bash
php artisan vendor:publish --tag=gaze-ticketsystem-views
php artisan vendor:publish --tag=gaze-ticketsystem-seeders

bash
php artisan gaze-ticketsystem:check-follow-ups
# alias:
php artisan ticket:check-follow-ups