Download the PHP package effectra/laravel-support-ticket without Composer
On this page you can find all versions of the php package effectra/laravel-support-ticket. It is possible to download/install these versions without Composer. Possible dependencies are resolved automatically.
Download effectra/laravel-support-ticket
More information about effectra/laravel-support-ticket
Files in effectra/laravel-support-ticket
Package laravel-support-ticket
Short Description The Effectra support ticket package for laravel.
License MIT
FAQ
Example:
In general, it is recommended to use always a project to download your libraries. In an application normally there is more than one library needed.
- Some hosting areas are not accessible by a terminal or SSH. Then it is not possible to use Composer.
- To use Composer is sometimes complicated. Especially for beginners.
- Composer needs much resources. Sometimes they are not available on a simple webspace.
- If you are using private repositories you don't need to share your credentials. You can set up everything on our site and then you provide a simple download link to your team member.
- Simplify your Composer build process. Use our own command line tool to download the vendor folder as binary. This makes your build process faster and you don't need to expose your credentials for private repositories.
Informations about the package laravel-support-ticket
Laravel Support Ticket
A simple and extensible support ticket management system for Laravel.
Built for teams that need to manage customer tickets and responses directly inside their Laravel apps.
🚀 Features
- 🎫 Manage support tickets with customizable status, topic, and importance level.
- 💬 Allow users and employees to exchange responses.
- 🧩 Fully configurable: define your own models, enums, and table names.
- ⚙️ Includes ready-to-publish migrations and config file.
- 🌍 Supports multiple languages (English & Arabic out of the box).
- 🪶 Built with Spatie Laravel Package Tools for clean integration.
📦 Installation
`
Requires PHP ≥ 8.1 and Laravel ≥ 10.
⚙️ Configuration
Publish the config and migrations:
Or run the install command provided by Spatie’s package tools:
Then run your migrations:
🧰 Configuration Options
The published config file is located at:
Example configuration
🧱 Migrations
The package includes two migrations:
- support_tickets – stores the main ticket data.
- support_tickets_responses – stores replies from users/employees.
You can modify these before running php artisan migrate.
🧩 Enums
Enums are used for strong typing and cleaner logic:
| Enum | Values |
|---|---|
TicketStatusEnum |
PENDING, OPEN, CLOSED, RESOLVED |
TicketTopicEnum |
GENERAL_INQUIRY, TECHNICAL_ISSUE, BILLING, OTHER |
TicketImportanceLevelEnum |
LOW, MEDIUM, HIGH, CRITICAL |
Example usage:
🧠 Basic Usage Example
Creating a Ticket
Adding a Response
Getting Ticket Responses
🌐 Localization
Translations are stored in:
You can publish and customize them:
🧩 Service Provider
The package automatically registers itself via Laravel’s package discovery.
However, if you need to register manually, add to your config/app.php:
🧪 Testing
To run the tests:
(You’ll need to create factories and test cases in your consuming app.)
📄 License
This package is open-sourced software licensed under the MIT license.
👨💻 Author
Mohammed Taha (BMT) Senior Full-Stack Developer – PHP / Laravel / React / TypeScript / NextJs 📧 [email protected] 🌍 github.com/BMTmohammedtaha
⭐ Contributing
Contributions, issues, and feature requests are welcome! Feel free to open a pull request or submit an issue on GitHub.
🏁 Quick Recap
Then start managing your support tickets 🚀
