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Informations about the package daktela-v6-php-mcp-server

daktela-v6-php-mcp-server

Beta: This project is in early beta. APIs, tool names, and output formats may change in future releases.

Read-only MCP server for the Daktela contact center REST API v6. Gives any MCP-compatible LLM client (Claude, Cursor, etc.) full read access to tickets, calls, emails, chats, contacts, CRM records, campaigns, and real-time agent status.

Why

A contact center generates thousands of interactions daily — calls, emails, chats across multiple channels. The raw data is all in Daktela, but extracting insight from it requires either manual review or custom reporting. This server bridges Daktela to an LLM, letting you run analysis that would be impractical to do by hand:

The LLM reads the actual conversation content — email bodies, chat messages, call transcripts — and applies judgment that no dashboard or filter can replicate.

Tools

43 read-only tools organized by domain:

Category Tools
Tickets count_tickets, get_ticket, get_ticket_detail, list_account_tickets, list_ticket_categories, list_tickets
Activities count_activities, get_activity, list_activities
Calls count_calls, get_call, get_call_transcript, list_call_transcripts, list_calls
Emails count_emails, get_email, list_emails
Messaging count_chats, get_chat, list_chats (supports webchat, SMS, Messenger, Instagram, WhatsApp, Viber)
Contacts & CRM count_accounts, count_contacts, count_crm_records, get_account, get_contact, get_crm_record, list_accounts, list_contacts, list_crm_records
Campaigns count_campaign_records, get_campaign_record, list_campaign_records, list_campaign_types
Reference data list_groups, list_pauses, list_queues, list_statuses, list_templates, list_users
Real-time list_realtime_sessions
Knowledge base get_article, list_article_folders, list_articles

All list tools support pagination (skip, take), sorting, and contextual filters (stage, priority, date range, user, queue, etc.). Input parameters are validated against enum values with clear error messages.

Prompts

4 built-in prompt templates for common analysis workflows:

Prompt Description
email_quality_audit Audit email quality — flags negative sentiment, unprofessional tone, and lost deals
sales_pipeline_review Review open sales tickets, assess deal health, and recommend actions
call_quality_review Review call transcripts for escalations, knowledge gaps, and coaching opportunities
daily_call_analysis Full AI-scored daily call analysis — flags churn risk, AI product issues, and handling quality

Resources

Resource URI Description
Instance info daktela://instance Connected Daktela instance URL and API version
Field schema daktela://schema Entity definitions, relationships, and valid filter values

Getting started

Prerequisites

Install

Run with Claude Desktop

Add to your Claude Desktop configuration (claude_desktop_config.json):

With Docker (recommended):

With PHP directly:

Run with Docker

Deploy as HTTP server

For shared or remote deployments (e.g., Cloud Run), the server runs in streamable-http mode where each client passes credentials via HTTP headers:

Architecture

Configuration

Environment variable Default Description
DAKTELA_URL — Daktela instance URL (required)
DAKTELA_ACCESS_TOKEN — API access token (required)
CACHE_ENABLED true Enable reference data cache
CACHE_TTL_SECONDS 3600 Cache TTL in seconds

See .env.example for a template.

Development

License

Proprietary. Requires an active Daktela Contact Center license. See LICENSE for details.

All versions of daktela-v6-php-mcp-server with dependencies

PHP Build Version
Package Version
Requires php Version >=8.2
mcp/sdk Version ^0.4
symfony/cache Version ^6.4|^7.0
league/html-to-markdown Version ^5.1
nyholm/psr7 Version ^1.8
psr/log Version ^2.0|^3.0
daktela/daktela-v6-php-connector Version ^2.4
psr/simple-cache Version ^3.0
Composer command for our command line client (download client) This client runs in each environment. You don't need a specific PHP version etc. The first 20 API calls are free. Standard composer command

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