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Informations about the package module-chatwoot

Chatwoot for Magento 2

Chatwoot for Magento 2 License

This module integrates the Chatwoot customer messaging platform with Magento 2, allowing you to provide seamless customer support directly on your store.

Features

Installation

Via Composer (recommended)

Manual Installation

  1. Create the following directory structure in your Magento installation:

  2. Download the module files and place them in this directory

  3. Enable the module and update the database:

Configuration

  1. Log in to your Magento Admin Panel
  2. Navigate to Stores > Configuration > Services > Chatwoot
  3. Configure the following settings:
Setting Description
Enable Chatwoot Enables/disables the module
Website Token Your Chatwoot website token (found in Chatwoot dashboard)
Base URL Your Chatwoot instance URL (e.g., https://app.chatwoot.com)
HMAC Secret Key Secret key for secure user identification (optional)
Widget Position Position of the widget (left/right)
Widget Type Standard or Expanded bubble display
Launcher Title Custom text for the chat widget when closed
Dark Mode Choose between auto (system preference) or light mode

Setting up HMAC Identity Validation

For enhanced security, you can enable HMAC validation:

  1. In your Chatwoot dashboard, go to Settings > Inboxes > Select your inbox > Widget Settings
  2. Enable "Identity Validation" to get your secret key
  3. Copy this key to the Magento admin configuration

HMAC validation ensures that user identities are authentic and cannot be spoofed.

Features in Detail

Dark Mode

The widget can adapt to your users' preferences:

Page Tracking

Support agents can see which page a customer is currently viewing, helping provide more contextual assistance. This works for both:

Support

For issues, feature requests, or questions:

License

This module is licensed under the Open Software License v. 3.0 (OSL-3.0).


© 2025 CoolStudio. All rights reserved.


All versions of module-chatwoot with dependencies

PHP Build Version
Package Version
Requires php Version ~7.3.0||~7.4.0||~8.1.0||~8.2.0||~8.3.0
magento/framework Version 103.0.*
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The package coolstudio/module-chatwoot contains the following files

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