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Handle Twilio Webhooks in a Laravel application

Twilio can notify your application of various engagement events using webhooks. This package can help you handle those webhooks. Out of the box it will verify the Twilio signature of all incoming requests. All valid calls and messages will be logged to the database. You can easily define jobs or events that should be dispatched when specific events hit your app.

This package will not handle what should be done after the webhook request has been validated and the right job or event is called. You should still code up any work (eg. what should happen) yourself.

Before using this package we highly recommend reading the entire documentation on webhooks over at Twilio.

This package is an adapted copy of an absolutely amazing spatie/laravel-stripe-webhooks

Installation

You can install the package via composer:

The service provider will automatically register itself.

You must publish the config file with:

This is the contents of the config file that will be published at config/twilio-webhooks.php:

In the signing_token key of the config file you should add a valid token. You can find the secret used at User Settings.

N.B. It is a far better security practice to generate an new api/key pair for each project you work which will protect your main api key/token pair from exposure.

You can skip migrating is you have already installed Spatie\WebhookClient

Next, you must publish the migration with:

After migration has been published you can create the webhook_calls table by running the migrations:

Routing

Finally, take care of the routing: Whatever callbacks you send to the application, you must configure at what url Twilio webhooks should hit your app. In the routes file of your app you must pass that route to Route::twilioWebhooks():

I like to group functionality by domain, so I would suggest webhooks/twilio.com (especially if you plan to have more webhooks), but it is up to you.

Behind the scenes this will register a POST route to a controller provided by this package. Because Twilio has no way of getting a csrf-token, you must add that route to the except array of the VerifyCsrfToken middleware:

Usage

Twilio will send out webhooks for several event types, depending on the engagement type (voice, SMS, etc).

Twilio will sign all requests hitting the webhook url of your app. This package will automatically verify if the signature is valid. If it is not, the request was probably not sent by Twilio.

Unless something goes terribly wrong, this package will always respond with a 200 to webhook requests. All webhook requests with a valid signature will be logged in the webhook_calls table. The table has a payload column where the entire payload of the incoming webhook is saved.

If the signature is not valid, the request will not be logged in the webhook_calls table but a BinaryCats\TwilioWebhooks\Exceptions\WebhookFailed exception will be thrown. If something goes wrong during the webhook request the thrown exception will be saved in the exception column. In that case the controller will send a 500 instead of 200.

There are two ways this package enables you to handle webhook requests: you can opt to queue a job or listen to the events the package will fire.

Please make sure your configured keys are lowercase, as the package will automatically ensure they are

Programmable Messaging (Outbound) Webhook Event Types

At the time of this writing, the following event types are used by Programmable Messaging Webhooks:

• queued
• canceled
• sent
• failed
• delivered
• undelivered
• read

For the most up-to-date information and additional details, please refer to the official Twilio documentation: Twilio Programmable Messaging: Outbound Message Status in Status Callbacks.

Handling webhook requests using jobs

If you want to do something when a specific event type comes in you can define a job that does the work. Here's an example of such a job:

Spatie highly recommends that you make this job queueable, because this will minimize the response time of the webhook requests. This allows you to handle more Twilio webhook requests and avoid timeouts.

After having created your job you must register it at the jobs array in the twilio-webhooks.php config file.\ The key should be the name of twilio event type.\ The value should be the fully qualified classname.

Handling webhook requests using events

Instead of queueing jobs to perform some work when a webhook request comes in, you can opt to listen to the events this package will fire. Whenever a valid request hits your app, the package will fire a twilio-webhooks::<name-of-the-event> event.

The payload of the events will be the instance of WebhookCall that was created for the incoming request.

Let's take a look at how you can listen for such an event. In the EventServiceProvider you can register listeners.

Here's an example of such a listener:

Spatie highly recommends that you make the event listener queueable, as this will minimize the response time of the webhook requests. This allows you to handle more Twilio webhook requests and avoid timeouts.

The above example is only one way to handle events in Laravel. To learn the other options, read the Laravel documentation on handling events.

Advanced usage

Adding Metadata to the Webhook Call

You can pass additional metadata with your Twilio webhooks by adding URL parameters to the statusCallback URL. This metadata will be accesible in the payload (i.e. $this->webhookCall->payload), allowing you to pass additional context or information that you might need when processing the webhook.

To add metadata, simply append your custom key-value pairs as URL parameters to the statusCallback URL in your Twilio API request. For example:

https://yourdomain.com/webhooks/twilio.com?order_id=12345&user_id=67890

In this example, order_id=12345 and user_id=67890 are custom parameters that will be passed back with the webhook payload. Twilio will include these parameters in the webhook request, allowing you to access this information directly in your webhook processing logic.

Note: When building your statusCallback URL, ensure that the query parameter keys are alphabetized. This is necessary to prevent webhook verification failures because the Request facade's fullUrl() function (i.e., $request->fullUrl()) automatically returns the query parameters in alphabetical order.

Retry handling a webhook

All incoming webhook requests are written to the database. This is incredibly valuable when something goes wrong while handling a webhook call. You can easily retry processing the webhook call, after you've investigated and fixed the cause of failure, like this:

Performing custom logic

You can add some custom logic that should be executed before and/or after the scheduling of the queued job by using your own job class. You can do this by specifying your own job class in the process_webhook_job key of the twilio-webhooks config file. The class should extend BinaryCats\TwilioWebhooks\ProcessTwilioWebhookJob.

Here's an example:

Handling multiple signing secrets

When needed might want to the package to handle multiple endpoints and secrets. Here's how to configure that behaviour.

If you are using the Route::twilioWebhooks macro, you can append the configKey as follows:

Alternatively, if you are manually defining the route, you can add configKey like so:

If this route parameter is present verify middleware will look for the secret using a different config key, by appending the given the parameter value to the default config key. E.g. If Twilio posts to webhooks/twilio.com/my-named-secret you'd add a new config named signing_token_my-named-secret.

Example config might look like:

About Twilio

Twilio powers personalized interactions and trusted global communications to connect you with customers.

Changelog

Please see CHANGELOG for more information about what has changed recently.

Testing

Contributing

Please see CONTRIBUTING for details.

Security

If you discover any security related issues, please email [email protected] instead of using issue tracker.

Postcardware

You're free to use this package, but if it makes it to your production environment we highly appreciate you sending us a postcard from your hometown, mentioning which of our package(s) you are using.

Credits

• Cyrill Kalita
• All Contributors

Big shout-out to Spatie for their work, which is a huge inspiration.

Support us

Binary Cats is a webdesign agency based in Illinois, US.

License

The MIT License (MIT). Please see License File for more information.