PHP code example of escalated-dev / escalated-laravel

    
        
<?php
require_once('vendor/autoload.php');

/* Start to develop here. Best regards https://php-download.com/ */

    

escalated-dev / escalated-laravel example snippets

use Escalated\Laravel\Contracts\HasTickets;
use Escalated\Laravel\Contracts\Ticketable;

class User extends Authenticatable implements Ticketable
{
    use HasTickets;
}

use Illuminate\Support\Facades\Gate;

Gate::define('escalated-admin', fn ($user) => $user->is_admin);
Gate::define('escalated-agent', fn ($user) => $user->is_agent);

// config/escalated.php
'user_key_type' => 'uuid',

use Escalated\Laravel\Concerns\PresentsAsTicketSubject;
use Escalated\Laravel\Contracts\TicketSubject;

class Project extends Model implements TicketSubject
{
    use PresentsAsTicketSubject;

    public function ticketSubjectSubtitle(): ?string
    {
        return 'Project · '.$this->customer->name;
    }

    public function ticketSubjectUrl(): ?string
    {
        return route('projects.show', $this);
    }

    public function ticketSubjectColor(): ?string
    {
        return '#2563eb';
    }

    public function ticketSubjectIcon(): ?string
    {
        return 'folder';
    }
}

$ticket->attachSubject($project, role: 'project');
$ticket->attachSubject($customer, role: 'account');
$ticket->syncSubjects([$project, [$customer, 'account']]);
$ticket->detachSubject($project);

// config/escalated.php
'ticket_subjects' => [
    'types' => [
        \App\Models\Project::class,
        \App\Models\Customer::class,
    ],
],

// config/escalated.php
'mode' => 'self-hosted',

'mode' => 'synced',
'hosted' => [
    'api_url' => 'https://cloud.escalated.dev/api/v1',
    'api_key' => env('ESCALATED_API_KEY'),
],

'mode' => 'cloud',

// app/Console/Kernel.php or routes/console.php
Schedule::command('escalated:check-sla')->everyMinute();
Schedule::command('escalated:evaluate-escalations')->everyFiveMinutes();
Schedule::command('escalated:close-resolved')->daily();
Schedule::command('escalated:purge-activities')->weekly();
Schedule::command('escalated:poll-imap')->everyMinute(); // Only if using IMAP adapter

'mode' => 'self-hosted',              // self-hosted | synced | cloud
'user_model' => App\Models\User::class,
'table_prefix' => 'escalated_',
'connection' => null,                 // null = your app's default connection
'default_priority' => 'medium',

'routes' => [
    'prefix' => 'support',
    'middleware' => ['web', 'auth'],
],

'tickets' => [
    'allow_customer_close' => true,
    'auto_close_resolved_after_days' => 7,
],

'sla' => [
    'enabled' => true,
    'business_hours_only' => false,
    'business_hours' => [
        'start' => '09:00',
        'end' => '17:00',
        'timezone' => 'UTC',
        'days' => [1, 2, 3, 4, 5],
    ],
],

use Escalated\Laravel\Events\TicketCreated;

Event::listen(TicketCreated::class, function ($event) {
    // $event->ticket
});

Schedule::command('escalated:poll-imap')->everyMinute();

use Escalated\Laravel\Mail\Adapters\InboundAdapter;
use Escalated\Laravel\Mail\InboundMessage;
use Illuminate\Http\Request;

class MyAdapter implements InboundAdapter
{
    public function parseRequest(Request $request): InboundMessage
    {
        return new InboundMessage(
            fromEmail: $request->input('from'),
            fromName: $request->input('name'),
            toEmail: $request->input('to'),
            subject: $request->input('subject'),
            bodyText: $request->input('text'),
            bodyHtml: $request->input('html'),
            messageId: $request->input('message_id'),
            inReplyTo: $request->input('in_reply_to'),
        );
    }

    public function verifyRequest(Request $request): bool
    {
        return $request->header('X-Secret') === config('services.my_adapter.secret');
    }
}

// config/escalated.php
'plugins' => [
    'enabled'     => true,
    'sdk_enabled' => true,  // Enable the Node.js bridge
],

// This automatically dispatches to PHP plugins AND SDK plugins:
escalated_do_action('ticket.created', $ticket->toArray());

// Same for filters:
$channels = escalated_apply_filters('notification.channels', []);

// config/escalated.php
'plugins' => [
    'enabled'         => true,
    'sdk_enabled'     => true,      // Enable the Node.js bridge
    'runtime_command' => 'node node_modules/@escalated-dev/plugin-runtime/dist/index.js',
    'runtime_cwd'     => base_path(), // Working directory for the subprocess
],

$schedule->command('escalated:newsletters:dispatch')->everyMinute()->withoutOverlapping();

bash
composer @escalated-dev/escalated
php artisan escalated:install
php artisan migrate

js
page.props.escalated = {
    prefix: 'support',     // Route prefix from config
    is_agent: true,        // Current user can access agent views
    is_admin: false,       // Current user can access admin views
}

bash
# Email templates
php artisan vendor:publish --tag=escalated-views

# Config file
php artisan vendor:publish --tag=escalated-config

# Database migrations
php artisan vendor:publish --tag=escalated-migrations

# Translations (sourced from the central escalated-dev/locale package)
php artisan vendor:publish --tag=escalated-lang

bash
php artisan vendor:publish --tag=escalated-migrations
php artisan migrate

bash
php artisan db:seed --class=Escalated\\Laravel\\Database\\Seeders\\PermissionSeeder