Libraries tagged by ticket manager

Manage Tickets with Laravel

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A Symfony bundle to manage tickets from ticket bundle

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Provides ticket booking, management and CRM functions

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Provides ticket booking, management and CRM functions

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**API Version**: 1.7 **Date**: 9th July, 2024 ## 📄 Getting Started This API is based on the REST API architecture, allowing the user to easily manage their data with this resource-based approach. Every API call is established on which specific request type (GET, POST, PUT, DELETE) will be used. The API must not be abused and should be used within acceptable limits. To start using this API, you will need not create or access an existing Segnivo account to obtain your API key ([retrievable from your account settings](https://messaging.segnivo.com/account/api)). - You must use a valid API Key to send requests to the API endpoints. - The API only responds to HTTPS-secured communications. Any requests sent via HTTP return an HTTP 301 redirect to the corresponding HTTPS resources. - The API returns request responses in JSON format. When an API request returns an error, it is sent in the JSON response as an error key or with details in the message key. ### 🔖 **Need some help?** In case you have questions or need clarity with interacting with some endpoints feel free to create a support ticket on your account or you can send an email ([[email protected]](https://mailto:[email protected])) directly and we would be happy to help. --- ## Authentication As noted earlier, this API uses API keys for authentication. You can generate a Segnivo API key in the [API](https://messaging.segnivo.com/account/api) section of your account settings. You must include an API key in each request to this API with the `X-API-KEY` request header. ### Authentication error response If an API key is missing, malformed, or invalid, you will receive an HTTP 401 Unauthorized response code. ## Rate and usage limits API access rate limits apply on a per-API endpoint basis in unit time. The limit is 10k requests per hour for most endpoints and 1m requests per hour for transactional/relay email-sending endpoints. Also, depending on your plan, you may have usage limits. If you exceed either limit, your request will return an HTTP 429 Too Many Requests status code or HTTP 403 if sending credits have been exhausted. ### 503 response An HTTP `503` response from our servers may indicate there is an unexpected spike in API access traffic, while this rarely happens, we ensure the server is usually operational within the next two to five minutes. If the outage persists or you receive any other form of an HTTP `5XX` error, contact support ([[email protected]](https://mailto:[email protected])). ### Request headers To make a successful request, some or all of the following headers must be passed with the request. | **Header** | **Description** | | --- | --- | | Content-Type | Required and should be `application/json` in most cases. | | Accept | Required and should be `application/json` in most cases | | Content-Length | Required for `POST`, `PATCH`, and `PUT` requests containing a request body. The value must be the number of bytes rather than the number of characters in the request body. | | X-API-KEY | Required. Specifies the API key used for authorization. | ##### 🔖 Note with example requests and code snippets If/when you use the code snippets used as example requests, remember to calculate and add the `Content-Length` header. Some request libraries, frameworks, and tools automatically add this header for you while a few do not. Kindly check and ensure yours does or add it yourself.

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Manage customer support with the all-in-one TYPO3 Help Desk extension. This user-friendly tool lets you set up a support help desk quickly with support tickets, providing a dedicated dashboard, ticketing system, email notifications, restricted access, and options for file and media uploads.

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Plugin allowing to users to open tickets for their orders and the administrator can manage and respond to them in the back office on Sylius

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The following pages give you some general information on how to use our APIs.The actual API services documentation then follows further below. You can use the menu to jump between API sections.This page has a built-in HTTP(S) client, so you can test the services directly from within this page, by filling in the request parameters and/or body in the respective services, and then hitting the TRY button. Note that you need to be authorized to make a successful API call. To authorize, refer to the 'Authorization' section of Access, or in case you already have a valid user token, just use the QUICK AUTH on the left.Please also remember that all user management functions should be looked up in Access.You should also check out the Web Form 2.0 Public Documentation as well as Access Public Documentation for more information. If you need any help with the API, contact [email protected] informationRequest IDsWith any API call, you can pass a request ID via a header with name "X-Request-Id". The request ID can be an arbitrary string with up to 255 characters. Passing a longer string will result in an error.If you don't pass a request ID for a call, finAPI will generate a random ID internally.The request ID is always returned back in the response of a service, as a header with name "X-Request-Id".We highly recommend to always pass a (preferably unique) request ID, and include it into your client application logs whenever you make a request or receive a response(especially in the case of an error response). finAPI is also logging request IDs on its end. Having a request ID can help the finAPI support team to work more efficiently and solve tickets faster.Type CoercionIn order to ease the integration for some languages, which do not natively support high precision number representations, Web Form 2.0 API supports relax type binding for the openAPI type number, which is used for money amount fields. If you use one of those languages, to avoid precision errors that can appear from float values, you can pass the amount as a string.FAQIs there a finAPI SDK?Currently we do not offer a native SDK, but there is the option to generate an SDKfor almost any target language via OpenAPI. Use the 'Download SDK' button on this page for SDK generation.Why do I need to keep authorizing when calling services on this page?This page is a "one-page-app". Reloading the page resets the OAuth authorization context. There is generally no need to reload the page, so just don't do it and your authorization will persist.

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